Customer Support & Front Desk Officer
Kampala, Central Region, Uganda · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 3 settimane fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Laurea
- Requisiti di ammissibilità
- Interested candidates should submit their application letter, CV, and academic documents to careers@tricsoft.com.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Tricsoft Technologies Ltd
Tricsoft Technologies Ltd is a premier technology firm specializing in cutting-edge software solutions, mobile application development, systems integration, and expert ICT consultancy for businesses throughout Uganda and internationally.
Job Summary
We are seeking a meticulously organized, professional, and client-centric individual to fill the role of Customer Support & Front Desk Officer. This position is crucial for managing initial client interactions and ensuring a seamless experience with our services.
Key Responsibilities
- Act as the primary point of contact for all clients and visitors, ensuring a positive first impression.
- Manage and respond to customer inquiries received via telephone, email, WhatsApp, and social media channels.
- Offer technical support and guidance to users of our company's software products.
- Proactively follow up on client issues to guarantee prompt and effective resolution.
- Organize meeting schedules and meticulously maintain all office records.
- Facilitate clear communication pathways between clients and our internal technical teams.
- Support the customer onboarding process and conduct product demonstrations as needed.
- Uphold a professional, welcoming, and efficient office atmosphere.
Qualifications and Skills
- Possession of a Bachelor's Degree in Business Administration, Information Technology, Customer Care, Marketing, or a closely related discipline.
- Exceptional communication and interpersonal abilities.
- Proficiency in computer operations and a demonstrated capacity for rapid learning of new software systems.
- Superior customer service orientation coupled with strong problem-solving capabilities.
- Demonstrated ability to perform effectively both autonomously and collaboratively within a team environment.
What We Offer
- A valuable opportunity to contribute to a rapidly expanding technology company.
- Exposure to pioneering software products and advanced digital solutions.
- Significant potential for professional development and career advancement.
Application Process
Interested applicants are invited to submit their application letter, curriculum vitae (CV), and relevant academic credentials to careers@tricsoft.com. The deadline for applications is June 17th, 2026.