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JoVE

Customer Success Specialist, Life Sciences

JoVE

Germany · Tempo pieno

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Esperienza
Qualsiasi
Stipendio
Aperture
1
Pubblicato
3 settimane fa
Modalità di lavoro
In ufficio
Istruzione
Masters or PhD in STEM discipline
Requisiti di ammissibilità
Professionals with a master’s degree or PhD in a STEM discipline and strong English and German communication skills are suitable for this position. Experience in science communication, academic outreach, or a similar client-facing role is preferred.
Riprendere
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Dove lavorerai

Descrizione del lavoro

About the Company

JoVE is a global leader in science video solutions, focused on improving research and education in the scientific community. Its content is used by millions of scientists, educators, and students around the world for research, teaching, and learning. The company works with more than 1,000 institutional clients, including universities, colleges, and biopharma organizations, and serves customers in over 60 countries through offices in the USA, the UK, Australia, and India.

Applicants are asked to submit their resume in English.

Role Summary

In this role, you will support STEM education by helping professors use JoVE effectively in their teaching. The position is centered on improving student learning experiences, increasing classroom adoption, and protecting subscription renewals by demonstrating clear value and measurable impact.

Responsibilities

  • Reach out proactively to professors at subscribing universities and show how JoVE contributes to better teaching and learning results.
  • Promote wider use of JoVE in courses and classrooms to strengthen engagement and encourage subscription retention.
  • Develop and nurture relationships with important stakeholders such as department heads, professors, principal investigators, and librarians through regular phone calls, emails, one-on-one meetings, and customized institutional initiatives.
  • Present products and host webinars at conferences, seminars held by universities or research centers, and workshops to drive higher usage of JoVE.
  • Continue supporting professors with guidance so they can make the most effective use of JoVE in their teaching.

Requirements

  • A master’s degree or PhD in a STEM field is required.
  • Excellent communication and presentation ability in both English and German is needed, along with the confidence to persuade and motivate others.
  • Prior experience in science communication, academic outreach, or another client-facing role is preferred.
  • You should be comfortable analyzing adoption metrics and usage data.
  • Experience managing several projects and stakeholders at the same time is important.
  • The ideal candidate works independently, stays results-focused, and performs well in a fast-moving environment.

Benefits

  • Compensation is positioned competitively for the local market.
  • Your work will have a direct effect on STEM teaching and learning outcomes.
  • You will collaborate with international teams in a setting that values innovation and teamwork.
  • The company encourages internal advancement, offering a clear path for career growth.

Additional Information

Please provide your resume in English.

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