Customer Success Engineer

Overview

This role is a remote customer success engineering position with AutoAdmins, which provides IT tool stack administration and automation solutions to managed service providers (MSPs) and enterprise businesses globally. The successful candidate will have a passion for technology, problem-solving skills, and a willingness to learn. The primary mission is to support MSPs and enterprises using the latest tools, technologies, and best practices to deliver exceptional service operations and consulting in a rapidly expanding IT field.

Key Responsibilities

• Perform monthly audits of client RMM (Remote Monitoring and Management) and system configurations.
• Conduct regular reviews to ensure technology and service delivery quality.
• Manage client relationships and accounts effectively.
• Recommend innovative ideas and solutions while collaborating with clients, stakeholders, and industry leaders.
• Serve as an escalation contact and provide mentorship to the RMM administrator and development teams.
• Assist in deploying best practice configurations and automation content.

Required Qualifications

• Practical experience with common MSP tool stacks, especially RMMs and PSA (Professional Services Automation) platforms.
• Fundamental understanding of IT, system monitoring, and automation principles.
• Solid knowledge of customer support and IT industry best practices.
• Creativity combined with eagerness to learn and strong professional pride.
• Effective verbal and written communication skills.

Bonus Qualifications

• Proficiency with Kaseya VSA platform.
• Background in IT roles such as help desk, system administration, or desktop support.
• Experience in customer-facing positions.
• Familiarity with custom automation and development tasks.
• Knowledge of scripting languages, preferably PowerShell or C#.
• Relevant certifications within MSP tool stacks such as RMM or PSA systems.