Customer Service/Call Centre Officer
Singapore · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 3 settimane fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Candidates who are fluent in English and at least one other language, and who can work rotating shifts, are encouraged to apply. Prior call centre or broader customer service experience is suitable.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Role Overview
EM Services Pte Ltd is looking for a Customer Service/Call Centre Officer to manage customer interactions across phone and email channels at its Singapore location. The role focuses on delivering clear, timely support, resolving issues efficiently, and maintaining a positive service experience for customers.
Key Responsibilities
- Respond to incoming calls and emails quickly, sharing accurate information, suitable alternatives, and practical solutions related to the company’s products and services.
- Address customer questions and concerns with the goal of resolving most issues during the first interaction.
- Depending on the assigned project, support sales activities by cross-selling and upselling relevant products and services to existing customers and prospects.
Requirements
- Strong verbal communication skills in English, plus at least one additional language for assisting customers who do not speak English.
- Previous experience working in a call centre is preferred.
- Applicants with customer service experience in other business or operational settings may also be considered.
- A service-oriented attitude, along with the ability to understand customer concerns quickly and respond with empathy, is important.
Working Arrangement
- The position is based onsite in Singapore.
- Applicants should be comfortable with rotating shift schedules.
- Daily shift allowance is provided.