Customer Service Officer

About Coregas

Coregas is a key player in the gases industry across Australia and New Zealand, manufacturing locally and distributing compressed gases and cryogenic liquids for sectors such as construction, healthcare, research, food & beverages, welding, and clean energy. As part of Nippon Sanso Holdings, Coregas aims to provide outstanding products, expertise, and personalized service under its vision: "Changing Gases, Changing Lives."

Role Overview

This role serves as the initial contact point for both internal and external customers, handling inbound inquiries, providing timely and accurate information, and coordinating with internal teams to ensure effective service delivery.

Primary Responsibilities

• Deliver excellent customer service through immediate resolution during inbound calls.
• Handle national inbound calls and route queries accurately to the appropriate departments.
• Manage expectations of customers internally and externally, communicating any changes in deliveries promptly.
• Process customer orders including cylinders, liquids, forward orders, and work orders via multiple channels such as phone, email, fax, and electronic systems.
• Ensure daily closure of orders and invoices with accuracy.
• Provide customers with invoices, credit notes, statements, and delivery confirmations.
• Manage credit note uploads and perform cross-referencing using templates.
• Support customer portal setup and address related inquiries.
• Take part in training, performance development plans, team meetings, and business initiatives.

Candidate Profile

• Experience in managing inbound calls on a national level.
• Skilled in order processing and invoicing for a wide customer base across the nation.
• Proficient with ERP systems and familiar with Microsoft Office products.
• Strong communication skills paired with a professional and customer-focused mindset.
• Detail-oriented with the ability to juggle multiple priorities.
• Comfortable using order management systems and handling financial transactions.
• Committed to safety, proactive, and open to ongoing improvement.
• Team player with a positive, collaborative attitude.

Benefits and Opportunities

• Permanent full-time employment based in Yennora.
• A culture centered on safety and support.
• Continuous training and growth prospects.
• Work in a nationally recognized company where your impact is valued.
• Stable career with potential for advancement.
• Competitive pay with short-term incentives and long-term bonuses.
• Access to recognition awards and educational assistance programs.
• Discounts on insurance, vehicles, computers, and private health insurance through partner offers.
• Employee Assistance Program offering personal and professional support.

Diversity and Inclusion

Coregas welcomes applicants of all ages, nationalities, abilities, and backgrounds—including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, and people living with disabilities. The company promotes diversity and adheres to inclusive practices.

Pre-Employment Requirements

Selected candidates will undergo background checks including police screening, medical assessments, and drug and alcohol testing as part of the recruitment process.