Customer Assistant & D-Commerce Support (Growth Channels) - Fixed Term Contract

Job Overview

We are seeking a Customer Assistant & D-Commerce Support professional to join our Growth Channels team on a fixed-term basis in Auckland, New Zealand. This position plays a vital role in providing administrative, operational, and executional assistance, focusing primarily on supporting digital commerce undertakings within the company.

Core Responsibilities

• Deliver comprehensive administrative and project support tailored to the needs of the Growth Channels team, adapting responsibilities in response to evolving business demands.
• Assist with forecasting initiatives and track sales performance metrics.
• Organize and maintain customer-related documents, trackers, and reporting systems diligently.
• Coordinate promotional schedules and ensure adherence to critical execution deadlines.
• Monitor task progress, following up to guarantee on-time completion of deliverables.
• Support the seamless execution of D-Commerce activities across grocery and other growth channels, including product launches and promotions online.
• Manage online product content, imagery, and promotional digital assets effectively.
• Help monitor and measure D-Commerce campaign performance, aiding in reporting and analysis efforts.

Required Skills and Experience

• Previous experience in fast-moving consumer goods (FMCG), sales support, customer service, commercial operations, or administration roles.
• Background or familiarity with digital commerce, retail environments, or customer-centric business settings is beneficial.
• Proven ability to handle multiple stakeholders and juggle competing priorities effectively.
• Strong organizational aptitude and meticulous attention to detail.
• Excellent communication skills with a focus on stakeholder engagement.
• Capability to maintain efficiency within fast-paced and dynamic workflows.
• Advanced skills in Microsoft Excel and other Office productivity tools.
• A proactive, solution-oriented approach combined with commercial curiosity and eagerness to learn.

Work Environment and Culture

Joining this company means becoming part of a purpose-driven organization that values human connection, accountability, and meaningful impact. Employees benefit from a supportive and flexible work environment that prioritizes well-being and professional growth—locally and internationally. Attractive rewards include substantial discounts on company products and employee referral incentives.

Diversity and Inclusion

This organization is deeply committed to fostering equity, inclusion, and diversity in the workplace. They actively encourage applications from all backgrounds, including Indigenous peoples and individuals with disabilities, promoting a barrier-free recruitment process with reasonable accommodations as needed.

Additional Information

If you require any assistance or reasonable adjustments during recruitment, please notify the company to ensure a supportive application experience.