- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 2 messaggi fa
- Modalità di lavoro
- Lavoro da casa
- Istruzione
- laurea
- Requisiti di ammissibilità
- Professionals with experience in client service, account management, or client-facing training roles can apply. Candidates with a bachelor’s degree or equivalent experience are suitable, and those with exposure to healthcare, pharma, media, or market research will have an advantage.
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
About M3 USA
M3 USA builds digital healthcare solutions that support the healthcare, life sciences, and pharmaceutical sectors. Founded in 2000, the company has grown around a mission to use the internet to improve health outcomes and create more efficient healthcare systems.
Its digital platforms connect physician audiences worldwide and power medical education, job matching, and market research. The organization emphasizes a fast-moving, innovative culture where employees contribute to broader advances in global health.
Because of continued expansion, M3 USA is looking to add a Client Success Consultant at M3 MI, an M3 company.
About the Business Unit
M3 MI provides syndicated survey data and insights for both consumer and professional health markets. Its research covers patient and HCP attitudes, behaviors, and media consumption, along with HCP advertising intelligence, helping clients make smarter marketing decisions.
The business serves pharma, medical device, and hospital advertisers, as well as ad agencies and media partners. It also supports professionals working in marketing, advertising creative, strategy, media planning, media research, and sales.
Role Overview
This is a highly visible client-facing role centered on onboarding, training, support, and retention. You will work with sales, client service, research, and product teams to help clients get maximum value from their M3 MI subscriptions.
The role combines trusted advisory work with product expertise, with a focus on helping clients turn data into practical, actionable insight.
Key Responsibilities
- Lead client training sessions that improve adoption and build confidence in the platform.
- Maintain strong client relationships through proactive communication and ongoing support.
- Assist with subscription renewals by reinforcing value and identifying opportunities for account growth.
- Handle client questions and resolve issues related to data, the platform, and reporting.
- Support new client onboarding and business development through data requests and account setup.
- Work closely with internal teams to deliver a smooth and consistent client experience.
Requirements
- Background in client service, account management, or another client-facing training position.
- Excellent communication and presentation ability, including the skill to explain complex information clearly.
- Strong organization, attention to detail, and the ability to juggle several priorities at once.
- Comfort with analytics, research data, and data-driven products.
- Capability to work independently while coordinating effectively across teams.
- Bachelor’s degree or an equivalent combination of education and experience.
- Experience in healthcare, pharma, media, or market research is an added advantage.
- Additional advantage: experience in media planning and familiarity with tools such as Telmar, Nielsen Clear Decisions, or MediaRadar.
Benefits
M3 USA offers a competitive compensation package along with the following benefits:
- Health and dental coverage
- Life, accident, and disability insurance
- Prescription coverage
- Flexible spending account
- 401(k) plan with employer match
- Paid holidays and vacation time
- Sick leave and a personal day
Additional Information
The employer may update this job description at any time to reflect changing business needs.