Centre Support Assistant

Overview

Porsche Retail Group (PRG) invites applications for the role of Showroom Host / Centre Support Assistant at Porsche Centre West London, representing one of the world's most prestigious automotive brands. In this role, you will serve as the primary point of contact for customers, ensuring they receive a warm welcome and an exceptional experience throughout their visit. You will act as a brand ambassador, upholding the values of Porsche Retail Group and the Porsche brand.

Key Responsibilities

• Greet visitors and customers promptly and professionally upon arrival.
• Escort customers through the showroom, responding to inquiries about vehicle models, features, and current promotions.
• Direct customers to the relevant department or team member as needed.
• Handle inbound telephone calls, appropriately forwarding them to designated departments.
• Maintain a pristine showroom environment, including the presentation and organization of vehicles and promotional displays.
• Provide refreshments and keep waiting areas well-stocked and clean.
• Collect customer feedback to enhance the showroom experience and report any issues to management.
• Assist with general administrative duties to support sales and aftersales teams.

Candidate Requirements

Essential Qualifications

• Authorization to work in the UK without sponsorship.
• Valid full UK driving licence.
• Experience in hospitality, retail, reception, or equivalent customer-facing roles.
• Friendly, approachable personality coupled with excellent communication abilities.
• Capability to manage multiple tasks efficiently in a dynamic environment.
• Strong team player mentality.

Preferred Qualifications

• Previous experience working in a large franchised automotive dealership preferred.
• Strong organizational skills and attention to detail.
• Basic proficiency in computer applications such as Microsoft Office and customer database systems.

Benefits and Working Conditions

• Part-time role with a 36-hour weekly schedule based on a shift pattern within centre operational hours from 8 am to 6 pm, including Saturdays.
• Competitive pay at £13.85 per hour plus a 10% monthly performance bonus.
• 33 days annual leave including bank holidays, pro-rated for part-time hours.
• Access to Volkswagen Group vehicle leasing at preferential rates.
• Support from dedicated mental health advocates.
• Discounts on a variety of products and services, including high street retailers, restaurants, gyms, and Porsche merchandise.
• Life assurance coverage.
• Defined contribution pension scheme.
• Employee assistance program offering guidance on personal well-being matters.

Location and Company Background

The Porsche Centre West London is the largest Porsche Centre in southern England and is poised to become the largest Porsche aftersales facility worldwide. The facility operates across two sites: the main centre located conveniently on the A4 near Chiswick High Road with free staff parking and accessible via Gunnersbury and Chiswick Park tube stations within a 15-minute walk; and a satellite aftersales service location near Kew with onsite parking.

Porsche Retail Group, headquartered in Reading alongside Porsche Cars GB Ltd, is wholly owned by Porsche Germany and manages multiple Porsche Centres, Service Centres, and a Trade Parts Distribution Centre across London and the South-East. The company culture reflects Porsche's DNA, valuing sports car enthusiasm, excellence, integrity, and innovation. Employees thrive in an environment built on trust, empowerment, and a healthy competitive spirit aimed at delivering outstanding customer experiences.