Associate EasiPay Consultant

About Datacom

Datacom partners with organisations and communities across Australia and New Zealand to positively influence lives and empower organisations through technology innovation and growth.

Role Overview

We are searching for an Associate EasiPay Consultant to become part of our Managed Payroll team based in Auckland. This role suits individuals with a background in customer service, administration, or payroll who enjoy problem-solving and client interaction. As part of the team, you will assist clients using the EasiPay payroll system to ensure precise payroll results while developing your payroll and technical knowledge in a collaborative setting.

This is a permanent, full-time opportunity located at our Gaunt Street Auckland office. For the initial six months, onboarding and training require working from the office five days per week, transitioning afterward to a hybrid schedule with two days in the office weekly.

Note: Only New Zealand citizens or permanent residents are eligible to apply.

Primary Responsibilities

• Provide assistance to customers with payroll and system-related inquiries.
• Support payroll processing activities and address issues as they arise.
• Investigate and resolve payroll disputes or questions.
• Maintain accurate system and client documentation.
• Establish and nurture strong client relationships through exemplary service delivery.
• Assist in payroll system configuration and promote continuous improvement.
• Collaborate with internal teams to ensure high-quality results.
• Adhere to payroll compliance requirements and maintain service standards.

The company operates with agility, adapting roles and responsibilities to meet evolving client, technological, and internal demands.

Candidate Profile

Essential Experience and Skills:

• Background in customer service, payroll, administrative work, or software support.
• Effective communication and analytical problem-solving abilities.
• Strong attention to detail and precision in work.
• Good organizational and time management competencies.
• Comfortable working with business software and Microsoft Office applications.
• Must be a New Zealand citizen or permanent resident.

Desirable Qualifications and Knowledge:

• Familiarity with payroll or Human Resource Information Systems (HRIS).
• Understanding of New Zealand payroll legislation and practices.
• Experience in supporting Software as a Service (SaaS) platforms.
• Relevant certifications in payroll, business, or accounting disciplines.

Why Join Datacom?

Datacom is a leading IT professional services provider in Australia and New Zealand that combines the flexibility and culture of a smaller firm with large-scale impact. We offer a nurturing environment focused on learning, career development, and inclusivity, encouraging all team members to contribute meaningfully to our customers and communities.