Assistant Manager

About the Role

At Vodafone, we are dedicated to shaping the future of connectivity for our customers and fostering an inclusive environment for our team members worldwide. Joining Vodafone means becoming part of a global mission to connect individuals, tackle complex challenges, and promote sustainability and inclusivity.

The Assistant Manager position offers a chance to advance your career while maintaining a good work-life balance. You will help create a "best in class" customer experience by leading a motivated and engaged team embodying Vodafone’s commitment to customer obsession.

Key Responsibilities

• Assist the Store Manager with daily store operations and contribute to building a high-performing team.
• Lead, coach, and inspire the team to deliver exceptional customer experiences while continuously driving store performance.
• Support achieving all sales targets and store KPIs, overseeing store standards, compliance, and administrative updates in alignment with company policies.
• Handle customer complaints effectively by serving as a key escalation point and ensuring timely resolution.
• Act as a Vodafone brand ambassador including maintaining store appearance and promoting company values.
• Provide regular coaching to retail consultants to improve product knowledge and shop floor performance.
• Manage store performance and accountability during the Store Manager’s absence.
• Identify and suggest improvements to current processes and operations, providing constructive feedback to relevant departments.
• Communicate clearly and positively with customers and team members, delivering all business updates and key information.
• Ensure adherence to health & safety, cash handling, security, stock management, and other compliance requirements.
• Monitor daily store activity against KPI targets covering connection goals, customer experience scores, accessory sales, insurance, and other value-added services.
• Develop expert knowledge of Vodafone’s products, competitors’ offers, and the local market to better serve the customer base.

Why Choose Vodafone

• Competitive commission scheme in addition to a base salary offering opportunities for financial rewards.
• Free phone bill and mobile purchase discounts for team members.
• Comprehensive learning and development programs, including access to Vodafone University for skills enhancement.
• Exclusive discounts on Vodafone products for employees and their families and friends.
• Opportunities for career progression from retail advisor up to head office roles.