Customer Service/Customer Support Internship

About Urja Talents

Founded in 2018, Urja Talents is an innovative company in the educational sector, delivering personalized one-on-one classes covering IIT JEE, NEET preparations, general knowledge and beyond. It is a growing startup with a committed team from diverse backgrounds, offering interns an environment to learn extensively and gain valuable exposure. Select interns may be considered for pre-placement offers.

Role Overview

This internship involves engaging in telecalling activities where you will interact with both clients and candidates, using strong English and Hindi communication skills. The position focuses on client outreach, job position communications, interview scheduling, contact database management, and support in recruitment drives.

Key Responsibilities

• Perform outbound calls to potential clients to present recruitment services.
• Convey job openings to candidates professionally over telephone conversations.
• Track email communications and coordinate interview timings with candidates.
• Regularly update and maintain an accurate contacts database.
• Deliver superior customer service to clients and candidates alike.
• Support organization of recruitment events and employment fairs.
• Work closely with the recruitment team to meet set objectives.

Candidate Requirements

• Must be capable of full-time in-office internship commitment.
• Applicants should be able to commence between August 11, 2026, and September 15, 2026.
• Availability for the entire 6-month duration is essential.
• Residency in Thane, Mumbai, or Navi Mumbai is required.
• Relevant skills and a strong interest in customer support and recruitment sector.

Benefits

• Certification upon completion of internship.
• Letter of recommendation recognizing performance and contribution.
• Casual dress code for comfort and flexibility.