Service and Implementation Technician - Horsley Park

About Us

We are the global leader in contract logistics, delivering tailored warehousing and transportation solutions that create competitive advantages. Combining worldwide reach with local expertise and industry knowledge, DHL Supply Chain Australia offers more than just a job — we foster a culture of respect, diversity, individual strengths, and career fulfillment. Our supportive environment provides the necessary tools and training to help you develop and thrive in your career. DHL Supply Chain Australia is recognized as a Great Place To Work.

Responsibilities

• Deliver quality implementations of automated and robotic systems, ensuring performance meets design standards in a dynamic work environment.
• Support site operations teams daily, addressing performance and workflow inquiries promptly.
• Resolve escalated issues by providing effective solutions in collaboration with operations teams.
• Conduct site visits to assist with deployments, evaluate operational readiness, perform equipment assessments, and carry out audits.
• Contribute to preventive maintenance activities, manage change request deployments, and maintain asset identification.
• Diagnose and troubleshoot issues with automated and robotic equipment to reduce downtime effectively.
• Lead continuous improvement initiatives by managing Automation Vendor Monthly and Quarterly Business Reviews.
• Participate in service review meetings with vendors, operations, and internal stakeholders to monitor performance and action items.
• Exemplify a proactive, solution-oriented approach and show dedication to achieving successful results.
• Perform manual handling tasks safely during equipment setup, relocation, or on-site technical operations.

Requirements

• Significant experience working in third-party logistics (3PL) or logistics operations and systems.
• Familiarity with automation technologies and systems.
• Ability to understand and interpret technical manuals and original equipment manufacturer (OEM) documentation.
• Competency in reading CAD and other technical schematics.
• Capability to plan and construct budgets and timelines for automated system implementations.
• Strong analytical thinking skills paired with a positive, can-do attitude.
• Excellent written and verbal communication abilities.