Remittance Marketing Officer

Role Overview

The Remittance Marketing Officer is tasked with accrediting, promoting, managing, and supervising remittance partnerships, agents, and tie-ups within a designated territory to meet the bank’s marketing and financial goals.

Key Responsibilities

• Authorize new prospective partners, agents, and tie-ups according to the bank’s accreditation standards.
• Regularly assess the profitability of partnerships to achieve revenue targets and meet assigned profit and loss goals.
• Promote cross-selling of bank products to existing partners and agents when permitted by local laws.
• Develop, present, and execute marketing plans tailored to assigned regions.
• Drive growth and expansion of the bank’s remittance business through well-implemented marketing strategies.
• Manage product portfolio, pricing strategies, and margin considerations in line with market competition and financial trends.
• Collaborate with Marketing and Business Development teams to optimize the distribution of promotional materials and ensure effective marketing campaigns.
• Foster lasting relationships with officers and staff of remittance partners and agents, maintaining steady communication in line with strategic marketing efforts.
• Conduct periodic evaluations of partner and agent performance based on business volume and reporting obligations.
• Represent the bank officially at events requiring its presence or partner marketing activities.
• Provide support for partners in relationship issues, inquiries, and service needs, coordinating prompt resolution of complaints to ensure customer satisfaction.
• Ensure compliance of partners and agents with applicable laws, regulatory policies, and reportorial requirements.
• Coordinate with partners on new bank services and system improvements.
• Prepare and submit necessary regulatory and internal reports including AMLA, BSP, remittance volume, revenue MIS, and partner performance.
• Oversee adherence to local and host country regulations and internal bank policies during operations.
• Ensure timely remittance settlements through partners and agents.
• Supervise daily operations of remittance partnerships while coordinating with Remittance Operations for prompt processing of transactions.
• Provide regular updates via call reports about marketing initiatives.
• Test and assess new features and system enhancements related to remittance services.
• Maintain proficiency with remittance system usage, installation, basic troubleshooting, and train personnel from partners and agents.
• Submit timely administrative requirements including reimbursements, weekly activity reports, and leave applications.
• Undertake other assigned duties as needed.

Qualification Requirements

• Bachelor’s degree is mandatory.
• Possess 5 to 7 years of experience in sales, marketing, and remittance processing, including at least one year in the local remittance sector.
• Preference given to Singaporean citizens or Permanent Residents.