Recovery Associate

About the company

Rural King Farm and Home Store focuses on building a positive, rewarding environment where associates can grow. The company promotes a people-first culture, offers competitive benefits, and supports both entry-level hires and experienced professionals with resources to help them develop and succeed. Team members are expected to contribute to the well-being of the rural communities the store serves.

Compensation and benefits

• 401(k) plan with a 100% match on the first 3% you contribute and 50% on the next 2%.
• Healthcare coverage designed to support associate needs.
• Virtual doctor visits.
• Access to Centers of Excellence through Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% associate discount.
• Dave Ramsey’s SmartDollar program at no cost.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 chaplaincy support services.

Role overview

The Recovery Associate helps keep the store neat, well-stocked, organized, and visually appealing. A major part of the job is making sure merchandise is returned to the sales floor correctly, shelves stay full, and the department stays clean. Strong customer service is also a key part of the position.

Responsibilities

• Welcome customers promptly and create a friendly shopping environment.
• Help shoppers make informed purchasing choices.
• Deliver consistent, high-quality service that supports a positive customer experience.
• Organize, replenish, and merchandise products to create effective displays.
• Learn the store locations of featured products and keep that knowledge current.
• Complete the daily recovery routine for assigned departments.
• Keep work areas clean and orderly, including wiping shelves and sweeping underneath them.
• Follow the Indoor Merchandising Guide for the relevant department.
• Keep restrooms clean and maintained.
• Apply safe handling practices and follow required safety procedures.
• Use office tools and equipment such as phones, copiers, fax machines, calculators, and computers.
• Operate handheld devices and retail equipment such as forklifts, pallet jacks, and ladders.
• Take part in cross-training to support work across multiple departments.
• Participate in training programs, workshops, and webinars to build knowledge and stay updated.
• Provide courteous, proactive, and professional support to internal and external customers.
• Demonstrate Rural King values, including People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Carry out other assigned duties as needed.

Qualifications

• Comfort with working in a fast-moving team environment while staying flexible, proactive, resourceful, and efficient.
• Ability to work on your own with minimal supervision.
• Comfort using computer systems and software to assist customers and complete tasks.
• Strong verbal and written communication and interpersonal skills.
• Excellent customer service ability.
• Ability to remain seated or standing for long periods.
• Capability to lift, push, or pull at least 30 pounds repeatedly and 31-50 pounds occasionally.
• Ability to use a ladder and/or pallet jack.
• Ability to move throughout and access all areas of the facility.
• Ability to communicate clearly in person and through electronic devices.
• Good close-up vision for computer-based work.
• Reasonable accommodations may be available for individuals with disabilities.

Supervisory responsibilities

None.