Part-Time Front Office Team Member

About IBIS London City Shoreditch

IBIS London City Shoreditch is dedicated to creating unforgettable guest experiences by connecting with guests warmly from arrival to departure. Joining this team offers you not just a job, but an opportunity for a meaningful career within the Accor network, a global leader in hospitality. Employees benefit from extensive development opportunities, wellbeing support, and a collaborative environment.

Job Details

• Position: Front Office Team Member (Receptionist)
• Contract Type: Part-time, permanent
• Weekly Hours: 23.4 hours
• Start Date: August 1, 2026
• Location: London, England, UK
• Employment: Onsite
• Hourly Wage: £14.80

Key Responsibilities

• Serve as the welcoming face of IBIS London City Shoreditch, warmly greeting guests and ensuring their comfort throughout their stay.
• Maintain a visible and friendly presence in the lobby to promote guest wellbeing and loyalty through personalized interactions.
• Balance guest relations with essential administrative duties, ensuring accurate and efficient procedures.
• Create memorable moments by anticipating and addressing guest needs and requests promptly.
• Provide guests with necessary information or direct them to the appropriate personnel as needed.
• Support the Food and Beverage team by assisting at the bar when required to enhance guest service.

Qualifications & Skills Required

• Possession of eligibility to live and work in the UK, including a valid current work visa if applicable.
• Experience with Opera Cloud or similar booking systems is preferred but not mandatory.
• Fluency in English is essential for clear communication with guests and team members.
• Strong customer service skills with a positive, solution-oriented mindset.
• Good organizational skills and the ability to multitask in a fast-paced environment.
• Reliable timekeeping and the ability to work well under pressure.

Training & Support

Comprehensive training is provided covering all front desk operations and safety procedures to empower you in delivering excellent guest care.

Perks & Benefits

• Hourly pay of £14.80
• Free overnight stays within UK Accor hotels and discounted dining up to 30% at Accor restaurants (subject to terms and conditions)
• Bonus Breaks vouchers for complimentary UK hotel stays (subject to availability)
• Access to pension scheme and talent gym facilities
• Additional holidays based on service tenure
• Complimentary meals during shifts prepared by skilled chefs
• Career progression opportunities across a vast network of international hospitality brands
• Support for personal and professional wellbeing
• Participation in initiatives promoting inclusivity and sustainability worldwide
• Referral incentives and access to Employee Advisory Services (subject to availability and terms)

Additional Information

IBIS London City Shoreditch values diversity and inclusion, striving to foster a workplace where everyone feels valued and included. As part of the recruitment process, personal data will be processed in compliance with data protection laws. Applicants can review detailed data handling policies upon request.