Operational Support Grade (Prison Support) - HMP Guys Marsh

Role overview

His Majesty’s Prison and Probation Service is hiring an Operational Support Grade at HMP Guys Marsh. This is a varied, hands-on role that helps keep a busy prison operating safely and efficiently.

The position combines desk-based duties with more active work, such as lifting, carrying, and walking across prison grounds to escort vehicles. It suits someone who enjoys a fast-moving environment and wants to build a career in the prison system.

What you’ll do

You will support the daily running of the prison through tasks such as gate security checks, searching, handling deliveries, supervising visitors, and monitoring phone activity and CCTV.

The role is part of a team effort to maintain order, safety, and smooth operations across the site.

What the employer is looking for

No formal qualifications are required. The ideal candidate should communicate well, stay composed under pressure, use sound judgement, and bring common sense to the job. Being a reliable team player is essential.

You should also be comfortable working a mix of shifts, including nights and weekends.

Career value

This role offers a chance to contribute to public protection while gaining first-hand knowledge of prison operations. It may also open the door to other prison careers, including the OSG to Prison Officer conversion route.

Training and development

Full training is provided, along with opportunities to develop and progress within the service.

Pay and benefits

The salary for this post is £29,432.

• 25 days of annual leave on joining, rising to 30 days after 10 years of service, calculated pro rata
• 9 bank, public and privilege holidays
• Access to a paid Level 2 apprenticeship in customer service
• Membership of the Civil Service pension scheme
• Season ticket loan support
• Retail discount access
• Employee Assistance Programme
• Cycle to Work scheme

Application note

If the role fits what you’re looking for, you can submit your application now.