Manager, Talent and Career Management

Overview

MTN Ghana seeks a Manager for Talent and Career Management to lead the design, implementation, and enhancement of talent and career frameworks that ensure an engaged, capable, and future-ready workforce aligned with the company's business goals. This role operates within the Organisational Effectiveness & Performance department in a complex telecommunications and technology environment with a focus on sustainability, localization, and a high-performance culture.

Key Duties and Responsibilities

• Create and deploy talent development frameworks tailored to performance and capability requirements.
• Collaborate with Learning teams to drive initiatives in skills development, reskilling, and upskilling.
• Offer coaching to line managers to identify development needs and build employee competencies.
• Incorporate mentoring, coaching, and experiential learning across all organizational levels.
• Evaluate the success of development programs and suggest ongoing improvements.
• Oversee specialized development programs such as Graduate and Diversity initiatives.
• Establish and maintain clear career pathways and talent development standards.
• Provide employees resources and frameworks to set and follow career goals.
• Encourage internal mobility, job rotations, and career moves aligned with skills and business demands.
• Educate managers and employees on best practices in career management.
• Enhance employer branding by aligning talent management practices with MTN Ghana’s values and employee value proposition (EVP).
• Partner with Talent Acquisition, Communications, and Marketing to align talent insights with employer brand messaging.
• Support representation of MTN Ghana at career events and professional platforms, ensuring cohesive talent and career growth messaging.
• Share talent data insights to aid employer brand reporting and continuous improvement.
• Collaborate with Organisational Development for succession planning and talent development, translating results into actionable plans.
• Design and monitor development interventions for successors and key talents to prepare them for future leadership roles.
• Track and report successor readiness and development progress to relevant leadership forums.
• Advise managers on development strategies to close readiness gaps and reinforce succession pipelines.
• Identify talent risks via data insights and recommend specific interventions.
• Promote a culture of continuous learning, innovation, and employee engagement.
• Embed talent management practices that foster inclusion, positivity, and high performance.
• Analyze workforce data to inform strategic talent decisions and develop relevant dashboards and reports.
• Support evidence-based talent discussions within leadership and governance bodies.
• Refine talent management strategies continuously according to business needs and external trends.

Qualifications and Experience

• At minimum, a first degree in Human Resources, Psychology, Social Science, or related discipline.
• Professional HR certification is advantageous.
• 6 to 8 years of HR experience, with at least 3 years focused on talent, learning, or organizational development.
• Proven capability supporting leaders in complex or matrix structures.
• Experience implementing Talent Management strategies that align with organizational goals.

Knowledge and Competencies

• Understanding of the telecommunications, technology, and platform industries.
• Expertise in organizational development and change management.
• Current knowledge of labor and employment laws including the Ghana Labour Act.
• Strong communication - verbal and written - and stakeholder management skills.
• Project management proficiency.
• Familiarity with people analytics and workforce insights.
• Awareness of evolving talent management trends and best practices.
• Experience with succession planning, leadership development, and performance management systems.

Core Values and Behaviors

• Embody MTN’s values: Lead with Care, Collaborate with Agility, Serve with Respect, Uphold Integrity, Act with Inclusion.
• Exhibit vital behaviors such as Complete Candor, Accountability, Active Collaboration, and Result Orientation.

Additional Information

• Position reports to Senior Manager, Learning and Talent Management, based in Accra.
• Applicants must save CVs in their own names and include the vacancy reference number MTNGH-HR(TCM)-006-26 in the email subject.
• Submission deadline: 20 April 2026.