Lifeline Response Officer

About the Role

Since 1989, Lifeline Services has provided trusted support to Darlington's residents by offering equipment that ensures users and their carers can live safely and independently at home. The Lifeline Response Officer plays a key role by demonstrating, installing, and monitoring assistive technology, as well as responding swiftly to emergency calls as needed. This position is based at the Town Hall and requires calmness, compassion, quick thinking, and adaptability in a fast-moving environment.

Responsibilities

The role involves responding to emergency calls, demonstrating and fitting Lifeline technology, monitoring equipment functionality, and responding to user needs with professionalism and care. It also requires managing administrative duties related to databases and Microsoft Office systems while ensuring compliance with data protection regulations.

Requirements

Ideal candidates should have a confident command of database software and Microsoft Office tools, a solid understanding of GDPR, good communication skills, and the ability to engage compassionately with diverse individuals. Experience working in customer-facing positions, particularly involving elderly or vulnerable populations, is desirable. Officers must be approachable, organized, flexible, and motivated with a positive outlook.

Work Hours and Conditions

The full-time role consists of 37 hours per week with working hours spanning Monday to Thursday, 8:30 AM to 5:00 PM, and Friday from 8:30 AM to 4:30 PM. An Enhanced DBS check including the Adult Barred List is mandatory for employment.

Compensation

The salary range is from 27,254 to 28,598 annually, within the £20,001 - £30,000 band.

Additional Benefits

• 32 days annual leave plus bank holidays, with option to buy additional leave (pro-rated for part-time)
• Membership in the Local Government Pension Scheme with additional voluntary contribution options
• Flexi-time and flexible working arrangements
• Generous maternity, paternity, and adoption leave policies
• Staff equality forums and various wellbeing programs
• Physiotherapy and confidential counselling services
• Access to training, continuing education, and development resources
• Cycle to Work and Green Car Leasing initiatives
• Discounts at local and national retailers and fitness centers
• Employee travel incentives and lifestyle savings via an employee benefits app

Application Notes

Applicants are reminded to provide accurate and truthful information in their applications. The organisation promotes equality, welcomes diverse applicants, and commits to interviewing everyone with disabilities who meet minimum job criteria. For inquiries about the role or application process, candidates can contact the HR Support team directly.