Graduate Brand Analyst - Amazon Vendor Services

Role Overview

Join Amazon Vendor Services (AVS) as a Graduate Brand Analyst to collaborate with leading retail brands and support their growth on Amazon. This role focuses on managing vendor partnerships, enhancing business metrics, and driving revenue through analytic and operational strategies.

Key Responsibilities

• Partner directly with strategic retail vendors to optimize business inputs that promote growth and improve customer experiences in coordination with other Amazon teams.
• Handle vendor support tasks including troubleshooting, data reporting, inventory, and catalog management, ensuring timely resolutions and escalating issues appropriately.
• Manage time effectively and work independently while adhering to centralized processes and resources.
• Establish and maintain strong relationships with vendors, acting as their main point of contact for inquiries, escalations, and support.
• Coordinate with various internal departments to swiftly address vendor concerns and deliver quality resolutions.
• Educate vendors on Amazon policies, tools, and growth opportunities to enhance their success on the platform.
• Collaborate on identifying and implementing innovative merchandising, selection, promotion, operational improvements, and analytical reporting initiatives.
• Liaise with diverse stakeholders within AVS and broader Amazon divisions such as Vendor and Category Managers, Finance, Operations, and Marketing to maximize vendor and customer outcomes.
• Lead strategic planning and performance reviews with vendors, acting as their trusted representative at Amazon.

Candidate Profile

• Motivated to learn quickly and acquire new skills.
• Strong analytical capabilities coupled with effective relationship and organizational management.
• Proactive problem solver with a results-driven attitude.
• Outstanding communication skills and proven success in building constructive professional relationships.
• Detail-oriented and capable of navigating ambiguous environments while thinking strategically about customer value propositions.

Typical Daily Functions

• Vendor management including expanding product selections, planning promotions, and resolving issues.
• Inventory oversight involving forecasting sales, managing purchase orders, and optimizing stock levels.
• Content enhancement to improve product detail pages and customer engagement.

Onboarding & Development

The onboarding program (AVS Academy) includes an initial orientation week featuring networking, immersion in Amazon's culture and leadership principles, followed by technical training focusing on key AVS pillars: Business Advice, Selection, Operational Excellence, Conversion, and Traffic. This program aims to build future leadership capability within Amazon.

Qualifications & Eligibility

• Applicants must be in their final year or have completed an undergraduate or postgraduate degree relevant to the role within the last 2-3 years.
• Applicants must be able to commence employment by July 2026.

Preferred Experience

• Up to 24 months experience in consulting, finance, stakeholder management, or data analytics (proficiency in Excel, SQL, Tableau preferred).
• Experience managing client or vendor relationships is advantageous.

Commitment to Diversity & Inclusion

Amazon values respect for Traditional Custodians of Australia and embraces diversity and equal employment opportunity. Accommodations and support are available for candidates requiring them throughout the hiring process.