Emergency Call Center Operator (m/f/d) — Career Changers Welcome

Role overview

This position is based in Bamberg and is ideal for someone who wants meaningful work and can stay composed under pressure. You will help handle incoming emergency calls and service requests while making responsible decisions in time-sensitive situations.

What you will do

• Receive and process incoming emergency calls.
• Coordinate response teams and technical support services.
• Record incidents and the actions taken in response.
• Communicate with customers, public authorities, and emergency personnel.
• Monitor alarm and security systems.

Compensation

The role pays between €18 and €25 per hour, depending on qualifications and the area of deployment.

Application and onboarding process

Applicants are asked to send a CV or a brief message including contact details and availability. Receipt of the application will be acknowledged. If you do not yet hold the required §34a qualification, support is available regarding suitable courses and exam dates so you can become deployable quickly. The next step is a short phone or on-site conversation covering the work location, working hours, and next steps. You will then receive a structured introduction with practical training and support from experienced colleagues. After starting, you will work as part of the team and continue to receive feedback and training opportunities.

Additional information

Career changers are welcome. Applications can be submitted through the career form or by email.