Desktop Engineer

Role overview

This position supports a client’s on-premises desktop environment through practical, hands-on assistance and day-to-day device lifecycle management. The focus is on keeping end-user systems stable, secure, and available while resolving desktop-related issues quickly and professionally.

What you will do

• Deliver on-site support for incidents, service requests, and problem records related to desktop services.
• Diagnose and fix issues involving hardware, operating systems, applications, and connectivity, including login problems, network access, printers, and other peripherals.
• Handle employee joiner and leaver processes, such as checking account access and applying standard device setups.
• Assist with desktop imaging and standard workstation builds, and coordinate application packaging or deployment when needed.
• Install, update, and verify endpoint software such as productivity tools, business applications, and security software.
• Apply and maintain endpoint configuration standards, including policies, drive mappings, shortcuts, permissions, and default settings.
• Support device health by coordinating OS patching and updates, validating configurations, and carrying out remediation tasks.
• Maintain endpoint security practices, including antivirus/EDR status, firewall settings, least-privilege controls, and secure configuration.
• Keep technical records accurate, including logs, asset and update records, runbooks, and fix notes.
• Work with other technical teams when incidents need escalation or specialist support.
• Provide basic support for common end-user tools and peripherals such as VPN clients, email/profile setup, browsers, and similar utilities.

What we are looking for

• Hands-on background in desktop support or end-user computing within an on-premises setup.
• Strong troubleshooting ability across Windows-based laptops and desktops.
• Exposure to desktop lifecycle work, including onboarding/offboarding, imaging, standard builds, and configuration baselines.
• Experience supporting enterprise applications and carrying out software installation, updates, or upgrades.
• Working knowledge of security basics such as patch hygiene, antivirus/EDR awareness, and secure system configuration.
• Comfort with documenting tasks clearly and following operational procedures.
• Strong customer-facing communication skills and the ability to support end users effectively.
• Availability to work fully onsite in Abu Dhabi during business hours.
• Ability to work independently with limited supervision.

Work setup

This is a fully onsite role based in Abu Dhabi Emirate, United Arab Emirates, and requires full dedication during business hours.