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Customer Support Executive (Events & Travel)
Chennai, Tamil Nadu, India (Hybrid) • Penuh Waktu
Jadilah yang pertama mendaftar
- Pengalaman
- Setiap
- Gaji
- INR 7,000 – INR 10,000 / month
- Lowongan
- 1
- Diposting
- 2 jam yang lalu
- Mode kerja
- Hibrida
- Kelayakan
- Female candidates aged 23 to 28 years with good communication skills in Tamil and English are eligible to apply; knowledge of Hindi and experience in related fields are advantageous but not mandatory.
- Melanjutkan
- Wajib mendaftar
Tempat Anda akan bekerja
Deskripsi pekerjaan
About the Role
Shajaff Food Company is seeking a female Customer Support Executive to join its Events and Travel sector. The candidate must be skilled in communication, customer interaction, and converting inquiries into confirmed bookings effectively.
Responsibilities
- Handle inbound and outbound customer calls promptly and professionally.
- Convert prospective leads into confirmed bookings for events and travel.
- Provide assistance with flight ticketing and respond to travel-related queries.
- Clearly explain travel packages, event stall details, and services offered by the company.
- Follow up consistently with customers to ensure booking completion.
- Develop and maintain strong relationships with customers for repeat business.
- Coordinate efficiently with the events and travel teams to ensure smooth operational flow.
- Work proactively to secure bookings for upcoming events prior to the current event closing.
- Maintain and regularly update customer and booking records systematically.
- Meet and strive to exceed daily and monthly sales targets and conversion rates.
Requirements
- Female candidates between 23 to 28 years of age.
- Fluency in Tamil and English is mandatory; Hindi language skills are advantageous.
- Basic proficiency with computers, including email, MS Office, and internet usage.
- Strong verbal communication and persuasive abilities.
- Capable of handling multiple tasks simultaneously and working effectively under deadlines.
- Experience in customer support, travel, sales, or event management is preferred but freshers with strong communication skills may also apply.
Preferred Skills
- Customer handling and relationship building.
- Lead generation and conversion expertise.
- Sales techniques and negotiation skills.
- Knowledge about flight ticketing is a plus.
- Event coordination and management capabilities.
- Problem-solving aptitude.
- Effective time management.
Compensation and Work Location
The monthly salary ranges between ₹7,000 and ₹10,000, dependent on the candidate's performance and experience. The position is based in Chennai and offers a hybrid work mode allowing work from office or home.