Customer Support Executive (Events & Travel)

About the Role

Shajaff Food Company is seeking a female Customer Support Executive to join its Events and Travel sector. The candidate must be skilled in communication, customer interaction, and converting inquiries into confirmed bookings effectively.

Responsibilities

• Handle inbound and outbound customer calls promptly and professionally.
• Convert prospective leads into confirmed bookings for events and travel.
• Provide assistance with flight ticketing and respond to travel-related queries.
• Clearly explain travel packages, event stall details, and services offered by the company.
• Follow up consistently with customers to ensure booking completion.
• Develop and maintain strong relationships with customers for repeat business.
• Coordinate efficiently with the events and travel teams to ensure smooth operational flow.
• Work proactively to secure bookings for upcoming events prior to the current event closing.
• Maintain and regularly update customer and booking records systematically.
• Meet and strive to exceed daily and monthly sales targets and conversion rates.

Requirements

• Female candidates between 23 to 28 years of age.
• Fluency in Tamil and English is mandatory; Hindi language skills are advantageous.
• Basic proficiency with computers, including email, MS Office, and internet usage.
• Strong verbal communication and persuasive abilities.
• Capable of handling multiple tasks simultaneously and working effectively under deadlines.
• Experience in customer support, travel, sales, or event management is preferred but freshers with strong communication skills may also apply.

Preferred Skills

• Customer handling and relationship building.
• Lead generation and conversion expertise.
• Sales techniques and negotiation skills.
• Knowledge about flight ticketing is a plus.
• Event coordination and management capabilities.
• Problem-solving aptitude.
• Effective time management.

Compensation and Work Location

The monthly salary ranges between ₹7,000 and ₹10,000, dependent on the candidate's performance and experience. The position is based in Chennai and offers a hybrid work mode allowing work from office or home.