Customer Service & Order Processing Executive - Dental Supplies

Overview

Join a reputable healthcare supplies company based in Croydon, Surrey, as a Customer Service & Order Processing Executive. This full-time, office-based role offers a competitive salary of up to 30000 GBP plus a potential 20% KPI-based bonus. The working hours are Monday to Friday, from 8:00 AM to 5:00 PM, with some flexibility available.

About the Company

Our client is a respected and well-established specialist healthcare supplier operating throughout the UK. They foster a collaborative, people-centric culture that values employee contributions, supports professional growth, and offers prospects for long-term career development within the business.

Key Responsibilities

• Accurately process customer orders received via telephone, email, website, and CRM platforms.
• Handle customer inquiries related to orders, product availability, shipping, and account details.
• Maintain exceptional service standards ensuring order accuracy from placement to delivery.
• Coordinate shipping arrangements with third-party carriers and in-house delivery teams.
• Proactively contact customers to confirm delivery schedules and provide timely updates.
• Keep precise records within the CRM system and gather valuable customer insights.
• Identify and promote upselling and cross-selling opportunities during interactions.
• Collaborate closely with internal teams to ensure smooth dispatch and exceed customer expectations.

Candidate Requirements

• Previous experience in customer service, order processing, sales assistance, or administrative roles preferred.
• Strong verbal communication and telephone etiquette skills.
• High attention to detail and commitment to accuracy.
• Comfortable using CRM and various order processing/business software systems.
• Ability to multitask and prioritize in a dynamic, fast-paced environment.
• Positive, adaptable approach focused on excellent customer service.
• Eagerness to learn, grow, and develop professionally.

Benefits and Perks

• Performance-based rewards with bonuses up to 20% tied to key performance indicators.
• Clear career advancement routes into senior customer service, team leadership, sales, or business development roles.
• A supportive and friendly workplace culture valuing employee contributions.
• Comprehensive initial and ongoing product training programs.
• Attractive benefits including NEST pension scheme, 20 days of annual leave plus bank holidays, with extra holiday entitlement after one year of service.