Customer Service Manager
Sydney, New South Wales, Australia • Penuh Waktu
Jadilah yang pertama mendaftar
- Pengalaman
- Setiap
- Gaji
- AUD 150,000 – AUD 150,000 / year
- Lowongan
- 1
- Diposting
- 5 jam yang lalu
- Mode kerja
- Di kantor
- Melanjutkan
- Wajib mendaftar
Tempat Anda akan bekerja
Deskripsi pekerjaan
About the Role
Located in Cronulla, this senior leadership position offers a $150,000 salary plus superannuation. The Customer Service Manager will have the responsibility for leading and optimising the end-to-end customer operations within a company specializing in technical products and solutions. The role focuses on enhancing operational effectiveness, refining service delivery, and implementing best-practice frameworks and processes to improve customer outcomes and enable scalable business growth.
Responsibilities
- Manage and mentor the Customer Service team to institute efficient processes, establish service benchmarks, and enhance operational discipline for consistent performance.
- Identify and promote ongoing improvements across the entire customer journey to streamline workflows and boost operational efficiency.
- Collaborate closely with Sales, Operations, Supply Chain, and Finance teams to elevate cross-functional processes and customer satisfaction.
- Handle customer escalations, produce performance reports, and utilize data-driven insights to foster sustainable operational enhancements.
Candidate Profile
The ideal candidate is a seasoned Customer Operations or Customer Service leader with a track record in process optimisation and operational improvements within technical, industrial, manufacturing, or customer-centered environments. They possess commercial acumen, experience with pricing administration, quoting, and service delivery enhancements. A passionate advocate for continuous improvement, this leader thrives on creating structure, refining processes, and developing scalable solutions to improve both customer and business results.
With a growth mindset, they are energized by innovation and progress, taking a hands-on, collaborative leadership style that builds credibility through action. Excellent communication and analytical skills enable influencing of stakeholders across multiple functions while balancing strategic initiatives with daily operations.
Culture & Benefits
Join a respected Australian company known for quality, innovation, and enduring customer relationships within the technical products and solutions industry. The organization values collaboration, continuous improvement, and operational excellence, providing an opportunity to significantly impact the company.
- Lead major operational improvement projects within the customer service domain.
- Develop and optimize scalable processes, systems, and service frameworks.
- Partner with senior leadership to shape customer strategy and influence overall business outcomes.