Customer Service Executive

About the Role

LOJEL is seeking a thoughtful, proactive, and customer-focused professional to strengthen its customer service function. In this role, you will partner with the international support team to design, improve, and deliver customer journeys that make service smoother and more effective. You will also help refine internal processes and operations, while turning customer feedback from pre-sales and post-sales interactions into useful input for product and service improvements.

Key Responsibilities

• Handle customer communication across channels such as email and chat with a high standard of service.
• Respond to questions, concerns, and complaints quickly and effectively.
• Work with teams across the business to solve customer problems and raise overall satisfaction.
• Keep a strong working knowledge of the company’s products and services so customer queries can be answered accurately.
• Route customer feedback to the right teams to support ongoing improvement.

The Person We Need

• Brings strong organization and analytical thinking, with the ability to understand the bigger picture and approach complex issues in a structured way.
• Works comfortably in a global, multicultural environment and shows empathy toward customers from different backgrounds.
• Communicates clearly and has the ability to engage and motivate others.
• Maintains a positive, adaptable, and resilient attitude when business needs change.
• Enjoys problem-solving, challenges, and personal growth.
• Values emotional intelligence, empathy, and active listening in both workplace and community settings.
• Performs well in a fast-moving startup-style environment and is open to change.
• Likes working with data and using insights to support better decisions.

Requirements

• 1–2 years of experience in customer service or a similar position.
• Working knowledge of Zendesk for support handling and issue resolution.
• Strong written and verbal communication ability.
• Good command of Microsoft Word, Excel, and PowerPoint.
• Availability to work a flexible schedule, including weekends.
• Comfortable working under pressure in a fast-paced environment while staying positive.
• Detail-oriented with solid troubleshooting skills.
• Able to collaborate effectively with cross-functional teams.
• Self-driven and able to manage time well in a dynamic setting.
• Quick learner who can pick up and apply new tools or processes rapidly.
• Familiarity with Zendesk, Slack, Asana, and G-Suite.

What You’ll Get

• 20 days of annual leave each year.
• Medical insurance coverage.
• Dental insurance coverage.
• Several complimentary LOJEL products every year.
• Year-round discount for LOJEL friends and family.
• Additional benefits beyond those listed above.