Chief Client Officer (CCO)

About Arcova and Our Philosophy

Arcova, previously known as MorganFranklin Cyber Team, is a global consulting firm specializing in cybersecurity, data, and AI solutions. Our foundation is built on deep practitioner knowledge and a human-centered, values-driven approach. We focus on forging strong client partnerships, addressing complex security challenges with innovative, scalable solutions, and guiding organizations toward resilience in a continuously evolving digital landscape.

Core Expertise and Services

• Cyber Fusion Center (CFC)
• Identity and Access Management (IAM)
• Cyber Strategy and Governance, Risk, and Compliance (GRC)
• Artificial Intelligence (AI)
• Architecture, Engineering, and Infrastructure/Operational Technology (AEGIS)
• Cyber and Operational Resilience (Adaptive Resilience)

Our service offerings include:

• Executive-level advisory and management consulting to enhance organizational performance and guide program management.
• A cloud-based Cybersecurity Innovation Center dedicated to developing advanced cybersecurity solutions.
• Provision of project resources with specialized skills for scalable, consistent delivery.
• Managed services outsourcing to efficiently run operational programs.

Role Overview: Chief Client Officer

The Chief Client Officer (CCO) is a senior leadership role responsible for fostering strong client relationships, spearheading growth initiatives, ensuring top-tier service delivery, and nurturing an empowering organizational culture. This position demands a visionary leader grounded in servant leadership ideals, who prioritizes client and team member success.

Key Responsibilities

• Establish and maintain strategic, executive-level partnerships with clients, serving as their primary point of contact.
• Gain deep understanding of client objectives to strategically align services for mutual benefit and success.
• Implement continuous client feedback systems to enhance service experiences.
• Identify and pursue expansion opportunities within existing and new client accounts.
• Collaborate across delivery and marketing divisions to craft strategies addressing client and market demands.
• Represent Arcova at industry engagements to boost brand awareness and attract new customers.
• Oversee cybersecurity solution delivery, ensuring quality and client satisfaction.
• Drive continuous improvement and best practices in service delivery.
• Monitor performance metrics to ensure service effectiveness and promptly address issues.
• Lead cultural initiatives promoting servant leadership values such as empathy, teamwork, and respect.
• Mentor and develop leadership talent, fostering professional growth.
• Model ethical behavior and uphold company values.
• Collaborate with executive peers to align client strategies with broader business goals.
• Promote transparent communication across departments for enhanced client outcomes and operational efficiency.
• Advocate for client interests throughout internal decision-making processes.

Candidate Qualifications

• Extensive experience in senior client-facing roles within cybersecurity consulting or enterprise environments.
• Proven capability in business development and managing growth of client accounts.
• Comprehensive knowledge of cybersecurity trends, challenges, and solution frameworks.
• Outstanding leadership skills emphasizing servant leadership principles.
• Effective communication and interpersonal skills.
• Strategic mindset with a client-first orientation.
• Bachelor’s or Master’s degree.
• Documented success managing and delivering large-scale, multi-million-dollar enterprise security projects.
• Over 15 years of experience tackling diverse information security challenges across multiple industries.
• Proficiency in profit and loss management and revenue growth.
• Experience building, leading, and scaling high-performing teams.
• Strategic planning and goal alignment capabilities.
• Strong decision-making skills with accountability focus.
• Financial insight oriented towards revenue and performance enhancement.
• Prior consulting and practitioner experience preferred.
• Relevant industry certifications such as CISSP, CISM considered advantageous.
• Inspirational leadership with creativity to motivate others.
• Excellent presentation skills and cyber/information security/Ai conceptual knowledge.
• Understanding of applicable standards, regulations, and market challenges.

Company Culture and Benefits

Arcova promotes a collaborative, innovative, and inclusive workplace where every employee can excel. We emphasize core values summarized as PROTECT, including service excellence, accountability, teamwork, empowerment, and transformative thinking. Our flexible remote-first work culture encourages occasional in-person connections across multiple global offices, including HQ in Charlotte, NC, with primary US offices in Holmdel, NJ, and the DC Metro area, plus international locations.

• Competitive salary, bonuses, and benefits.
• Career advancement opportunities working with top cybersecurity and AI experts.
• A flexible, autonomous work environment that encourages excellence.

Additional Information

This position is with MF Cyber LLC, doing business as Arcova, a privately held, founder-led firm majority owned by M/C Partners, an experienced private equity investor in the IT services and communications sector.

Arcova is an equal opportunity employer, dedicated to building a diverse and inclusive workplace.