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About Arcova and Our Philosophy

Arcova, previously known as MorganFranklin Cyber Team, is a global consulting firm specializing in cybersecurity, data, and AI solutions. Our foundation is built on deep practitioner knowledge and a human-centered, values-driven approach. We focus on forging strong client partnerships, addressing complex security challenges with innovative, scalable solutions, and guiding organizations toward resilience in a continuously evolving digital landscape.

Core Expertise and Services

Cyber Fusion Center (CFC)
Identity and Access Management (IAM)
Cyber Strategy and Governance, Risk, and Compliance (GRC)
Artificial Intelligence (AI)
Architecture, Engineering, and Infrastructure/Operational Technology (AEGIS)
Cyber and Operational Resilience (Adaptive Resilience)

Our service offerings include:

Executive-level advisory and management consulting to enhance organizational performance and guide program management.
A cloud-based Cybersecurity Innovation Center dedicated to developing advanced cybersecurity solutions.
Provision of project resources with specialized skills for scalable, consistent delivery.
Managed services outsourcing to efficiently run operational programs.

Role Overview: Chief Client Officer

The Chief Client Officer (CCO) is a senior leadership role responsible for fostering strong client relationships, spearheading growth initiatives, ensuring top-tier service delivery, and nurturing an empowering organizational culture. This position demands a visionary leader grounded in servant leadership ideals, who prioritizes client and team member success.

Key Responsibilities

Establish and maintain strategic, executive-level partnerships with clients, serving as their primary point of contact.
Gain deep understanding of client objectives to strategically align services for mutual benefit and success.
Implement continuous client feedback systems to enhance service experiences.
Identify and pursue expansion opportunities within existing and new client accounts.
Collaborate across delivery and marketing divisions to craft strategies addressing client and market demands.
Represent Arcova at industry engagements to boost brand awareness and attract new customers.
Oversee cybersecurity solution delivery, ensuring quality and client satisfaction.
Drive continuous improvement and best practices in service delivery.
Monitor performance metrics to ensure service effectiveness and promptly address issues.
Lead cultural initiatives promoting servant leadership values such as empathy, teamwork, and respect.
Mentor and develop leadership talent, fostering professional growth.
Model ethical behavior and uphold company values.
Collaborate with executive peers to align client strategies with broader business goals.
Promote transparent communication across departments for enhanced client outcomes and operational efficiency.
Advocate for client interests throughout internal decision-making processes.

Candidate Qualifications

Extensive experience in senior client-facing roles within cybersecurity consulting or enterprise environments.
Proven capability in business development and managing growth of client accounts.
Comprehensive knowledge of cybersecurity trends, challenges, and solution frameworks.
Outstanding leadership skills emphasizing servant leadership principles.
Effective communication and interpersonal skills.
Strategic mindset with a client-first orientation.
Bachelor’s or Master’s degree.
Documented success managing and delivering large-scale, multi-million-dollar enterprise security projects.
Over 15 years of experience tackling diverse information security challenges across multiple industries.
Proficiency in profit and loss management and revenue growth.
Experience building, leading, and scaling high-performing teams.
Strategic planning and goal alignment capabilities.
Strong decision-making skills with accountability focus.
Financial insight oriented towards revenue and performance enhancement.
Prior consulting and practitioner experience preferred.
Relevant industry certifications such as CISSP, CISM considered advantageous.
Inspirational leadership with creativity to motivate others.
Excellent presentation skills and cyber/information security/Ai conceptual knowledge.
Understanding of applicable standards, regulations, and market challenges.

Company Culture and Benefits

Arcova promotes a collaborative, innovative, and inclusive workplace where every employee can excel. We emphasize core values summarized as PROTECT, including service excellence, accountability, teamwork, empowerment, and transformative thinking. Our flexible remote-first work culture encourages occasional in-person connections across multiple global offices, including HQ in Charlotte, NC, with primary US offices in Holmdel, NJ, and the DC Metro area, plus international locations.

Competitive salary, bonuses, and benefits.
Career advancement opportunities working with top cybersecurity and AI experts.
A flexible, autonomous work environment that encourages excellence.

Additional Information

This position is with MF Cyber LLC, doing business as Arcova, a privately held, founder-led firm majority owned by M/C Partners, an experienced private equity investor in the IT services and communications sector.

Arcova is an equal opportunity employer, dedicated to building a diverse and inclusive workplace.

Chief Client Officer (CCO)