Business Analyst Production Support – Wealth & Front

About the company

Avaloq is a Switzerland-based company with a growing international presence, employing about 2,500 people across 12 countries and serving more than 170 clients in 35 countries. It delivers wealth management technology and related services to financial institutions worldwide, including private banks, wealth managers, investment managers, and retail and neo banks. The company emphasizes research-driven innovation, collaboration, and a supportive, flexible environment that helps employees grow and contribute to its mission of making wealth management more accessible.

Role overview

This position sits within the SaaS Operating Center, the team responsible for keeping Avaloq software and products stable for clients. The role focuses on client interaction, service delivery support, production incident resolution, and monitoring application availability. You will work closely with the service desk and delivery teams such as L3 support, project delivery, and client management to resolve incidents and operational issues.

What you will do

• Run incidents through the full management lifecycle, including initial triage and timely follow-up.
• Assess business and technical impact, troubleshoot issues, and coordinate with the right teams to resolve them.
• Review and consolidate incoming client needs at a high level.
• Assist development teams by turning business needs into technical specifications for new features.
• Coordinate and support user acceptance testing.
• Set and manage expectations with end users and other stakeholders.
• Support the onboarding of new banking services into the delivery model.
• Bring forward proactive ideas to improve service quality and operational performance.

What we are looking for

• A proven history of strong performance in a similar business analyst or support-focused role.
• Good working knowledge of ITIL incident, problem, and change management processes.
• A technical degree in IT or a business-related field.
• Professional fluency in both English and German.

Nice to have

• Experience with Avaloq Core and Front Platform, ideally with certification.
• Working knowledge of SQL and basic Oracle database concepts.
• Exposure to payments, trading, or regulatory reporting.

Additional information

The company offers hybrid and flexible working options for most employees to support work-life balance while maintaining its collaborative office culture. Avaloq is committed to diversity, equal opportunity, and an inclusive environment where people can be authentic and valued regardless of origin, age, gender identity, sexual orientation, or other personal characteristics.

Recruitment note

Unsolicited CVs from recruitment agencies are not accepted for this role. Any candidate submissions sent without invitation will not be eligible for payment expectations.