BizOps & Strategy Lead, Pricing

About Decagon

Decagon is a top-tier conversational AI platform enabling brands to deliver exceptional, personalized customer experiences across multiple communication channels including voice, chat, email, and SMS. Working with leading enterprises such as Avis Budget Group, Cash App, Square, Chime, Oura Health, and Hunter Douglas, Decagon focuses on redefining customer service through advanced AI technology. The company operates in-office, fostering a culture of excellence, speed, and core values including "Just Get It Done," "Invent What Customers Want," "Winner’s Mindset," and "The Polymath Principle." The company is supported by renowned investors such as a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.

Role Overview

The Business Operations & Strategy team, positioned within the Founder’s Office, seeks a professional to spearhead commercial and pricing strategy initiatives. This role entails accelerating enterprise go-to-market efforts by collaborating with the sales and GTM teams to close deals. Responsibilities include framing pricing and packaging strategies, establishing internal deal and pricing processes, preparing proposals, and leading negotiations for enterprise customers.

Key Responsibilities

• Manage the full cycle of deal structuring for enterprise accounts, working closely with account executives and sales leaders to craft proposals and finalize deals.
• Design and continually improve Decagon’s pricing and packaging frameworks.
• Develop and expand internal commercial operation processes as the company scales.
• Gather and interpret pricing and deal metrics to influence strategic company decisions.
• Lead thought leadership in pricing models for agentic AI solutions.

Desired Qualifications

• At least three years of experience in consulting, investment banking, investing, or fast-paced startup environments.
• Intense curiosity and passion for resolving complex challenges.
• Adaptable to fast-changing and ambiguous business contexts, capable of shaping and executing solutions.
• Proven ability to collaborate cross-functionally, including regular engagement with finance and legal teams.
• Strong verbal and written communication proficiency.

Additional Advantages

• Experience building or scaling a deal desk within a growing or early-stage company.
• Hands-on involvement in deploying Configure, Price, Quote (CPQ) platforms.
• Knowledge of consumption-based or usage-based pricing models alongside traditional SaaS subscriptions.
• Skills in SQL or other data analysis tools.

Employee Benefits

• Flexible vacation policy compliant with local laws; UK employees receive statutory 25 days annual leave.
• Comprehensive medical, dental, and vision insurance covering employees and their families.
• Life insurance and disability coverage.
• Retirement plans such as 401(k) or pension schemes.
• Parental leave provisions.
• Assistance with fertility and family-building through Carrot benefits.
• Daily in-office lunches and snacks to maintain employee wellness.

These benefits vary by location and are subject to change in accordance with company policies.

Compensation

Salary ranges between $160,000 and $200,000 annually.