Automotive Software Onboarding Specialist - Fixed Operations

About PBS Systems

PBS Systems is a leading provider of All Inclusive Business Platforms in North America, transforming automotive retail for nearly four decades. As the third largest Dealership Management System (DMS) provider on the continent, PBS helps dealerships streamline sales, service, inventory, and accounting. The company prides itself on partnership, innovation, and a customer-centric approach.

Role Overview

The Automotive Software Onboarding Specialist for Fixed Operations focuses on facilitating customer training and support during the deployment of the PBS v10 Apex software, specifically within Parts & Service departments. This individual will help users integrate the platform seamlessly into their daily routines, ensuring engagement, knowledge retention, and successful adoption through virtual sessions and ongoing assistance.

Key Responsibilities

• Enhance dealership operational flow by guiding effective software usage of PBS v10 Apex.
• Acquire comprehensive knowledge of the PBS v10 Apex suite and its training methodology.
• Provide support during software deployment, transition, and encourage active adoption within daily fixed operations.
• Conduct virtual training sessions tailored to assigned software modules.
• Promote best practices to maximize product utilization and long-term customer success.
• Follow up post-training to bolster retention and user confidence.
• Identify and address customer gaps in software use and comprehension.
• Foster strong client relationships by understanding and meeting their needs.
• Respond promptly to training requests internally and externally.
• Document and escalate software issues appropriately.
• Monitor and manage the v10 Apex support queue consistently.
• Maintain up-to-date documentation reflecting any process changes.
• Share expertise within the team and across modules to enhance collective knowledge.
• Commit to continuous learning of new products and cross-training initiatives.
• Perform additional tasks and responsibilities as assigned.

Qualifications

• 1-2 years of experience within a car dealership, specializing in Fixed Operations.
• Proficient computer skills, including Microsoft Office (Outlook, Word, Excel) and rapid software adaptability.
• Strong presentation and verbal communication skills.
• Excellent customer service acumen and phone manners.
• Competent in documentation and record keeping.
• Effective time management and organizational abilities.
• Problem-solving and troubleshooting capabilities.
• Able to multitask and prioritize without supervision.
• Minimum education: High School Diploma.

Benefits

• Opportunities for professional growth through continuous training and certification programs.
• Travel opportunities across Canada, the U.S., and the Caribbean.
• Comprehensive medical and dental insurance plans.
• Generous paid time off to support work-life balance.
• An inclusive and collaborative workplace culture valuing employee input.
• Employee recognition programs and performance-based bonuses.
• Competitive salary with potential to earn up to $4,800 annually in certification bonuses.
• Additional performance incentives and attractive referral bonuses.
• Exclusive staff discounts with various partners including GM and Dell.

Additional Information

There are two available vacancies for this full-time permanent position located onsite in Calgary, Alberta. The role reports to the Manager of Software Training & Transitions.

Please note PBS Systems is an equal opportunity employer and provides accommodations upon request during the hiring process.