Registrar

Role Overview

The Registrar plays a crucial role in managing patient pre-admission and admission processes efficiently and accurately to ensure smooth hospital operations.

Key Responsibilities

• Precisely enter patient financial and personal demographic information into the system in a timely manner.
• Secure necessary signatures, and scan or copy all presented identification and healthcare coverage documents; document reasons if this information cannot be obtained.
• Verify insurance benefits and coverage, and acquire required pre-certifications, referrals, or authorizations based on patient-specific benefits and contractual agreements; relay financial responsibilities clearly to patients or guarantors.
• Adhere strictly to Front End Collections Policies.
• Communicate effectively both verbally and in writing with patients, physicians, hospital staff, and other stakeholders.

Standards and Compliance

• Maintain performance expectations regarding patient and employee satisfaction, and financial metrics as specified in evaluations.
• Comply with all employee handbook guidelines and hospital policies.
• Uphold DCH Behavioral Standards by fostering positive relationships with patients, families, colleagues, and oneself.
• Utilize electronic communication tools, time and attendance systems, learning management platforms, and intranet resources proficiently.
• Perform any additional duties assigned.

Qualifications and Skills

• High school diploma or equivalent is required.
• Basic clerical skills including typing proficiency of at least 20 words per minute; computer literacy is preferred.
• Demonstrated ability to remain courteous and cooperative with others, especially under stressful conditions.
• Strong telephone etiquette and exceptional customer service capabilities are essential.
• Experience in healthcare settings and familiarity with basic medical terminology are advantageous.
• Proficient reading, writing, speaking, and comprehension of English is mandatory.