National Volunteer Coordinator

About the Role

Make-A-Wish Ireland is dedicated to granting wishes for children facing critical medical conditions, aiming to bring them hope, strength, and joy. We depend heavily on a nationwide network of community volunteers who support fundraising efforts and assist throughout the entire wish process.

This pivotal role of National Volunteer Coordinator is a full-time permanent position located in Dublin, offering an exciting chance to lead and revamp our volunteer engagement strategies during this time of organizational growth.

Key Responsibilities

• Recruit, screen, interview, and train volunteers to build a strong, committed team.
• Collaborate with community organizations and volunteer agencies to attract a diverse range of volunteer candidates.
• Promote volunteering through targeted campaigns including online platforms and events.
• Manage volunteer applications ensuring compliance and performance standards.
• Engage with the Make-A-Wish affiliate network to exchange best practices.
• Oversee volunteer administration including updating handbooks, policies, Salesforce records, Garda vetting, and website content.
• Work closely with Wishgranting and Fundraising teams to implement effective volunteer strategies.
• Assist in developing the STARBOARD initiative (a wish children’s board) alongside the Head of Wishgranting.
• Stay updated on relevant national policies supporting volunteers and the charity’s operations.
• Maintain and nurture volunteer engagement through support, motivation, and clear communication plans.
• Design and execute volunteer training, development, and recognition programs.
• Support volunteer committees in problem-solving and process improvements.
• Provide volunteer staffing for fundraising events such as Wish Week and golf tournaments.
• Coordinate volunteer scheduling for community support in partnership with Wishgranting.

Required Qualifications and Skills

• Proven experience in designing and executing strategic plans for national organizations.
• Strong alignment and passion for Make-A-Wish Ireland’s mission and values.
• Competence in managing, supervising, and empowering volunteers effectively.
• Experience with database management systems such as Salesforce or equivalents.
• A highly motivated, creative self-starter capable of building strong relationships.
• Project leadership abilities and experience managing cross-department collaborations.
• Excellent organizational skills with attention to detail and multitasking capability.
• Strong administrative, financial, analytical, planning, and budgeting experience.
• Team-oriented approach with excellent communication skills.
• Willingness to work flexible hours including evenings and weekends, and willingness to travel.
• Possession of a full clean driving license.

Preferred Skills

• Additional background in fundraising, social media management, or marketing is desirable.

What to Expect

• A chance to contribute directly to granting children’s wishes.
• Collaboration with a passionate team of staff and volunteers.
• Opportunities for gaining hands-on experience in training, event planning, and volunteer coordination.