Member Solutions Consultant - Outbound
Perth, Western Australia, Australia · Full Time
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- Experience
- Any
- Salary
- AUD 68,340 – AUD 68,340 / year
- Openings
- 1
- Posted
- 6 घंटे पहले
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About RAC
RAC is a trusted Western Australian brand dedicated to delivering lasting value to over 1.3 million members by fostering a workplace culture built on trust, security, and empowerment. Our team is committed to driving positive change across WA by prioritizing member-first solutions and supporting sustained growth.
Role Overview
We are looking for an Outbound Member Solutions Consultant to join our Contact Centre team located in West Perth. This position entails being a primary point of contact for our members and engaging them through outgoing communication to provide personalized service regarding their RAC policies.
Key Responsibilities
- Make daily outbound calls to RAC members.
- Engage in meaningful discussions with existing members about their current RAC products.
- Offer assistance and general guidance to new members.
- Focus on conversion rates rather than direct product sales.
- Maintain consistent outreach during standard business hours.
Working Hours
This role is full-time and permanent, with shifts scheduled Monday to Friday from 9am to 5pm.
Candidate Profile
- Well-versed in computer systems with the ability to navigate multiple platforms confidently while communicating with members.
- Experience operating in a fast-paced environment with measurable KPIs and sales targets, both independently and collaboratively.
- Excellent verbal communication skills capable of building strong rapport.
- Empathetic approach and resilience when addressing member concerns and difficult situations.
- Must possess full Australian work rights.
Compensation and Benefits
- Annual base salary of $68,340 plus superannuation.
- Comprehensive, fully paid training provided from the first day to ensure success.
- Opportunities for career advancement, with a focus on internal promotions.
- Access to a vibrant Social Club comprising over 900 members.
- Exclusive RAC member benefits for employees.
Company Values
Joining RAC means becoming part of one of Western Australia's most reputable organizations, dedicated to community service and supporting members' needs. If you are passionate about making a positive impact in member services and contributing to WA's community, we welcome your application.
Contact Information
Should you require assistance with the application process, please contact the recruitment team via email.