GSA - Front Office

About Accor

Accor is a leading global hospitality group that values individuality and supports personal and professional growth. With a strong emphasis on purposeful work and limitless opportunities, employees are encouraged to contribute their unique stories as they shape the future of hospitality.

Job Responsibilities

• Facilitate guest check-in and check-out, along with other cashier tasks.
• Prepare arrival lists and compendiums ahead of guest arrivals, and update the system as required.
• Welcome guests warmly, register them, and provide room keys following departmental protocols.
• Ensure that all members enjoy their designated benefits; recognize repeat guests and VIPs with special services, including welcome cards and room amenities prior to arrival.
• Collaborate closely with other hotel departments to fulfill guest requests and needs efficiently.
• Keep the repeat guest history system updated and accurate.
• Promote inter-hotel sales and hotel facilities to maximize revenue, in line with departmental standards.
• Arrive punctually for duty, wearing a neat and complete uniform at all times.
• Maintain exemplary personal grooming and hygiene consistently.

Qualifications and Experience

• Possession of a Degree or Diploma in Hotel Management or Hospitality.
• Relevant work experience ranging from one to two years.