Data Center IT Technician - Data Centre Operations at Amazon Web Services

Overview

Amazon Web Services (AWS) Infrastructure Services is responsible for the global design, planning, delivery, and management of AWS data centers that support cloud operations worldwide. This team maintains all critical IT infrastructure including servers, storage, networking, and power and cooling systems to ensure continuous availability and innovation for customers. You will join a multidisciplinary team comprising software, hardware, network engineers, supply chain and security specialists, and operations managers dedicated to excellence in safety, security, and efficiency.

Role Description

We seek experienced Server and Network Technicians passionate about technology to support and upgrade AWS data centers. Your role involves installing and troubleshooting hardware and network components integral to AWS cloud services, collaborating closely with engineering and logistics teams to maintain seamless daily operations. The work environment is dynamic and presents diverse technical challenges daily.

Key Responsibilities

• Install and configure racks of servers according to internal service level agreements (SLAs).
• Identify and resolve issues affecting servers, storage devices, and network hardware, including physical replacement of parts.
• Manage and remediate power-related issues within racks; actively engage in data center power and cooling events.
• Participate in rotational shift work comprising 4 days on and 4 days off, including night shifts.
• Perform physical lifting and rack mounting of equipment using designated lifting gear.
• Travel between data centers using a personal vehicle and valid driver’s license as required.

Team and Culture

AWS is the leading cloud platform globally, trusted by startups to Fortune 500 companies. AWS embraces diverse backgrounds and encourages candidates who may not meet all preferred criteria to apply. The working culture prioritizes inclusion, with employee-led groups fostering pride in diversity and ongoing events promoting learning and growth.

Career Development and Work-Life Balance

AWS offers continuous mentorship, knowledge sharing, and professional development to help employees reach their potential. The company also supports a balanced work-life integration, fostering flexibility to succeed at work without compromising home life.

Minimum Qualifications

• Over two years of experience troubleshooting and repairing computer hardware.
• At least one year of experience in computer networking.
• High school diploma or equivalent certification.

Preferred Qualifications

• Proven ability to effectively manage customer interactions during issue resolution and excel under pressure.

Additional Information

If you require workplace accommodations during application or onboarding due to a disability, AWS provides support per local regional policies.

Company: Amazon Data Services New Zealand Limited

Job ID: A10434047