Customer Service Representative - BNT Lower Hutt

Company Overview

Bapcor New Zealand, part of the larger Bapcor Group, is a leading supplier of automotive aftermarket parts, equipment, services, and solutions across the Asia Pacific region. Operating a nationwide network of trusted brands such as BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS, Bapcor provides one of the most extensive automotive parts selections available in New Zealand.

More than just an automotive business, Bapcor is a purpose-driven organization focused on its people and the vital role it plays in supporting customers and communities. The New Zealand team is key to both local excellence and contributing to the broader regional strategy. The company is committed to creating a safe and inclusive workplace where employees can excel and thrive.

Bapcor's core values include:

• Doing the right thing
• Being in it together
• Giving a damn
• Getting it done

Role Overview

We are seeking a customer service professional passionate about car parts and experienced in delivering outstanding service. This full-time position operates Monday to Friday from 8 am to 5 pm, with alternate Saturday mornings required. You will be a key team member assisting our trade customers both at the counter and via telephone.

Key Responsibilities

• Providing excellent customer service to trade clients in person and over the phone
• Helping customers identify and select the correct vehicle parts and related solutions
• Accurately picking, packing, and processing customer orders
• Recognizing opportunities to upsell or suggest complementary products
• Cultivating and maintaining strong relationships with loyal customers

Candidate Profile

• Experience in customer service, especially within the automotive or trade sectors, is highly desirable
• Proficiency in computer usage is necessary; basic Excel skills will be advantageous
• A genuine interest and passion for cars or automotive parts
• Excellent communication skills coupled with a positive and proactive attitude
• Ability to perform accurately in a fast-moving environment
• A collaborative team player mindset, supporting colleagues and contributing openly

Additional Benefits and Information

• Annual birthday leave
• One paid volunteer day each year
• Complimentary breakfast provided daily
• Competitive salary with performance incentives
• Significant discounts on company products
• Flat organizational structure with opportunities to work alongside senior leadership
• Career advancement prospects within Bapcor's extensive operations across New Zealand, Australia, and Southeast Asia

Bapcor values diversity and inclusion, encouraging applications from individuals of all backgrounds, ages, abilities, and gender identities. The recruitment process is designed to be fair, unbiased, and accessible. Candidates requiring reasonable accommodations during the application process are invited to reach out for assistance.