Client Success Manager

About the Role

Punto Rojo is seeking a Client Success Manager who thrives on building authentic, long-lasting relationships. The ideal candidate demonstrates genuine curiosity to understand each client's business deeply and ensures that our work delivers tangible impacts on their outcomes.

Key Responsibilities

• Gain thorough understanding of each client's business goals and objectives.
• Lead crucial meetings such as kickoff sessions, action planning, follow-ups, and result presentations.
• Deliver insightful reports focused on impact, learnings, and next steps.
• Proactively identify risks before they escalate into problems.
• Recognize opportunities for business growth within accounts.
• Maintain order and transparency in project management.

Qualifications

• More than 3 years of experience managing B2B clients, preferably within agencies, digital marketing, or professional services.
• Proven track record of leading client meetings and presenting performance results.
• Strong ability to comprehend business goals and coordinate teams to achieve them.
• Experience handling multiple client accounts simultaneously.
• Excellent verbal and written communication skills.

Benefits

• Salary paid in US dollars.
• Hybrid work model with two days onsite per week.
• Three weeks of vacation from the first year.
• Birthday day off.
• English language classes.

We look forward to welcoming you to our team!