Service Advisor

Job Purpose

The role involves welcoming customers, identifying and confirming the necessary vehicle services with customers, obtaining approvals, monitoring service progress, and updating customers on completion times. This ensures customer satisfaction and drives higher sales and profits following Al Jazirah Vehicles Agencies Co. Ltd.’s established policies and procedures.

Daily Responsibilities

• Manage daily operational tasks related to the job to maintain work continuity.
• Identify opportunities for ongoing process and practice improvements, considering international best practices, to enhance business processes, reduce costs, and improve productivity.
• Assist in preparing timely and accurate reports related to service sales to meet company standards and departmental requirements.
• Engage with customers by receiving, greeting, and listening to their concerns while asking pertinent questions to establish service needs.
• Inform customers about required services, estimate costs and service completion time, explain charges clearly, and obtain customer approval.
• Create job cards for vehicles requiring service, secure necessary approvals, and coordinate with technicians to begin work.
• Monitor and follow up with technicians on service status to ensure timely completion as promised to customers.
• Coordinate technician activities ensuring that service work is done correctly at first attempt.
• Inspect completed services for thoroughness and pricing accuracy.
• Maintain and update service tracking sheets, keeping customers informed about their vehicle status and pickup timing.
• Recognize repeat customers, prioritize their service, and inform the service manager to ensure proper treatment.
• Promote and sell appropriate services to maximize customer satisfaction, increase sales, and reduce complaints.
• Actively upsell other essential vehicle services proactively to improve customer satisfaction and boost revenue.

Required Knowledge and Experience

• At least two years of relevant experience in a similar industry.
• Strong written and verbal communication skills in English.

Education and Certification

• High school diploma is required; possession of a Technical Diploma is preferred.