Receptionist

Job purpose

This role exists to keep customers satisfied by delivering professional front-desk support, addressing customer needs promptly, maintaining strong relationships with current and prospective customers, and gathering feedback that helps strengthen the company’s brand image.

What you will do

• Carry out daily tasks tied to the role so work continues smoothly.
• Look for ways to improve processes and working methods while keeping international best practices in mind.
• Prepare CRM reports accurately and on time in line with company and department standards, policies, and requirements.
• Act as the first contact for customers and consistently provide a high standard of service.
• Capture and update customer details and feedback in the CRM, and route urgent matters to the right department or person.
• Track and follow up with relevant teams to obtain responses on customer issues and requests that have been passed on.
• Help deliver customer satisfaction and loyalty programs according to AJVA and FORD procedures and standards.
• Build and maintain positive working relationships with colleagues to support a collaborative team approach and meet customer relations goals.
• Work in line with all applicable department policies, procedures, operating instructions, and work guidelines.
• Follow safety, quality, and environmental rules to help maintain a healthy and secure workplace.

Requirements

• 0 to 3 years of experience in customer relations or a related area.
• Bachelor’s degree in business management, marketing, or a similar field.

Additional information

The position is based in Jubail, Eastern Province, Saudi Arabia. It is a full-time, on-site role. No salary, stipend, number of openings, start date, or application deadline was provided in the source.