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About the Role

Join AD Solutions in Orlando, FL as a full-time Scheduler working Monday through Friday on-site. This position is key to delivering outstanding customer experiences by efficiently managing appointment scheduling and communication between customers, technicians, and internal teams.

Key Responsibilities

Arrange service appointments by aligning customer availability with technician schedules and service needs.
Monitor and update daily schedules, adapting to changing priorities and timelines.
Lead daily schedule reviews with the Operations Team to ensure alignment and address any exceptions.
Escalate scheduling conflicts to prevent delays in service delivery.
Respond professionally and promptly to customer inquiries via phone, email, chat, or in person.
Keep customers informed about appointments, service progress, and next steps.
Troubleshoot basic issues and connect customers to appropriate teams when necessary.
Document interactions and maintain precise service records.
Conduct customer satisfaction surveys to support service enhancements.
Collaborate closely with service, sales, and support teams to guarantee timely and accurate service delivery.
Share customer feedback and highlight recurring problems or scheduling concerns with leadership.
Engage in team meetings contributing ideas to enhance scheduling and customer service quality.
Perform additional duties as assigned to support operations.

Candidate Qualifications

A high school diploma or equivalent is mandatory; a college degree is preferred.
Possess 2 to 3 years of experience in customer service, administrative assistance, scheduling, or related fields.
Exhibit outstanding written and oral communication skills coupled with a clear, professional speaking voice.
Demonstrate strong organizational, multitasking, and problem-solving abilities.
Comfortable navigating computers, office technology, and business software.
Typing skills of at least 40 words per minute.
Ability to work on-site in Orlando from Monday through Friday.

Compensation and Benefits

Hourly pay ranges from $20.00 to $23.00 depending on experience.

Comprehensive medical, dental, and vision insurance packages.
401(k) retirement plan with employer matching contributions.
Paid time off and recognized holidays.
Continuous training and professional development opportunities.
Prospects for career advancement in scheduling, dispatch, customer experience, and service operations.
A collaborative and people-focused workplace culture fostering daily impact and growth.

Additional Information

This full-time position is based at AD Solutions' headquarters in Orlando and requires working on-site. It offers a dynamic, varied work environment with strong team support aimed at developing your skills and advancing your career in customer service and operations.

Scheduler

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