Scheduler

About the Role

Join AD Solutions in Orlando, FL as a full-time Scheduler working Monday through Friday on-site. This position is key to delivering outstanding customer experiences by efficiently managing appointment scheduling and communication between customers, technicians, and internal teams.

Key Responsibilities

• Arrange service appointments by aligning customer availability with technician schedules and service needs.
• Monitor and update daily schedules, adapting to changing priorities and timelines.
• Lead daily schedule reviews with the Operations Team to ensure alignment and address any exceptions.
• Escalate scheduling conflicts to prevent delays in service delivery.
• Respond professionally and promptly to customer inquiries via phone, email, chat, or in person.
• Keep customers informed about appointments, service progress, and next steps.
• Troubleshoot basic issues and connect customers to appropriate teams when necessary.
• Document interactions and maintain precise service records.
• Conduct customer satisfaction surveys to support service enhancements.
• Collaborate closely with service, sales, and support teams to guarantee timely and accurate service delivery.
• Share customer feedback and highlight recurring problems or scheduling concerns with leadership.
• Engage in team meetings contributing ideas to enhance scheduling and customer service quality.
• Perform additional duties as assigned to support operations.

Candidate Qualifications

• A high school diploma or equivalent is mandatory; a college degree is preferred.
• Possess 2 to 3 years of experience in customer service, administrative assistance, scheduling, or related fields.
• Exhibit outstanding written and oral communication skills coupled with a clear, professional speaking voice.
• Demonstrate strong organizational, multitasking, and problem-solving abilities.
• Comfortable navigating computers, office technology, and business software.
• Typing skills of at least 40 words per minute.
• Ability to work on-site in Orlando from Monday through Friday.

Compensation and Benefits

Hourly pay ranges from $20.00 to $23.00 depending on experience.

• Comprehensive medical, dental, and vision insurance packages.
• 401(k) retirement plan with employer matching contributions.
• Paid time off and recognized holidays.
• Continuous training and professional development opportunities.
• Prospects for career advancement in scheduling, dispatch, customer experience, and service operations.
• A collaborative and people-focused workplace culture fostering daily impact and growth.

Additional Information

This full-time position is based at AD Solutions' headquarters in Orlando and requires working on-site. It offers a dynamic, varied work environment with strong team support aimed at developing your skills and advancing your career in customer service and operations.