Reservations Consultant

About the Role

Join RealNZ in Queenstown as a full-time Reservations Consultant within our lively Contact Centre team. This role demands excellent multitasking and communication capabilities as you become the primary contact for guest and agent inquiries through phone, webchat, and email channels. Your key focus will be on delivering outstanding customer service and transforming inquiries into confirmed sales, ensuring a smooth and memorable experience for our guests from the first point of contact.

Key Responsibilities

• Serve as the frontline representative responding to guest and agent queries via multiple communication platforms.
• Provide exceptional service by effectively handling reservations and related customer needs.
• Utilize strong communication skills to engage with customers and close sales opportunities.
• Manage multiple tasks efficiently in a dynamic, fast-paced environment.

Candidate Profile

• Previous experience in reservations is highly valued.
• Exemplary time management abilities and multitasking skills under pressure.
• Professional, approachable, and proactive communication style.
• Willingness to work flexible shifts including weekends and public holidays.
• Strong numerical aptitude and confidence working with pricing details and adjustments.
• Meticulous attention to detail ensuring accuracy in all tasks.
• Motivated by targets and passionate about achieving sales goals.

Benefits and Perks

• Opportunity to access exceptional staff perks, including discounted experiences such as Glowworm Caves, Milford and Doubtful Sound cruises, and exploration of Rakiura.
• Guaranteed full-time working hours offering job stability.
• Work within a passionate organization that combines tourism with conservation efforts, contributing positively to environmental stewardship.

Working Environment & Values

RealNZ provides a unique workplace atmosphere that blends diverse locations from secluded islands and scenic fiords to snow-capped mountains. Our energetic culture stems from our dedication to conservation and delivering unforgettable experiences. We embrace equity, diversity, and inclusion, valuing the different perspectives that strengthen our team. Our values of Pono (authenticity) and He waka eke noa (collective effort) guide our operations and workplace relationships.

Additional Details

• Location: Queenstown, Otago, New Zealand
• Employment type: Full-time, onsite
• Candidates should be prepared for weekend and public holiday shifts.
• Applications will be reviewed continuously, and the vacancy may be closed once an ideal applicant is identified.