Outlet Manager

About the Role

As an Outlet Manager at a prestigious hospitality group located in Queenstown, you will oversee daily restaurant operations, ensuring smooth and efficient service that welcomes every guest as a VIP. You will lead the development of menus that create unique and memorable dining experiences, contributing to a warm atmosphere for all visitors.

Key Responsibilities

• Manage daily operational activities of the outlet to guarantee seamless service while maintaining brand standards.
• Lead, train, and motivate the team to achieve high performance and exceptional customer service.
• Enhance guest satisfaction through personalized service, addressing feedback, and resolving concerns promptly.
• Monitor inventory levels, oversee ordering processes, and manage cost control to improve profitability.
• Support sales efforts by encouraging upselling, tracking sales metrics, and aiding in revenue target achievement.
• Ensure compliance with health, safety, hygiene, and food safety regulations throughout the outlet.
• Coordinate with kitchen, housekeeping, and other departments to facilitate smooth service delivery.

Qualifications and Skills

• Demonstrated experience as an Outlet Manager or equivalent in upscale restaurants or hotels; 2–3 years as an Assistant Manager is also acceptable.
• High school diploma or equivalent; formal hospitality training is advantageous.
• Strong communication abilities, polished appearance, and excellent interpersonal skills.
• Fluency in English; knowledge of additional languages is beneficial.
• Professional, friendly, and guest-oriented attitude.
• Flexibility to work various shifts as required.

Our Culture

Join an award-winning workplace recognized globally for its outstanding culture and commitment to excellence. This role offers an opportunity to be part of a team dedicated to delivering exceptional experiences for guests and creating a supportive and inspiring environment for employees. The organization values integrity, leadership, teamwork, ownership, and urgency to make a meaningful impact every day.