Instructor

About the Company

OmniContact International is a prominent multinational Business Process Outsourcing (BPO) firm based in Southern Africa. It specializes in providing customized outsourcing solutions spanning various sectors. The company's services are structured into three key areas: BPO Services, Digital Services, and Professional Services. Combining operational proficiency with innovative technology, the company supports clients in adapting to evolving market demands while enhancing customer interactions. OmniContact is dedicated to delivering outstanding client experiences and fostering lasting partnerships, within a dynamic environment focused on ongoing professional development and excellence.

Role Overview

The Instructor position, located on-site in Harare, is a full-time role responsible for the design, delivery, and assessment of training programs for both new employees and existing staff across all service areas—BPO, Digital, and Professional Services. Core duties involve creating comprehensive training materials, conducting interactive classroom and workshop sessions, evaluating skill proficiency, and providing constructive coaching and feedback. Collaboration with operational and leadership teams is essential to identify training demands, revise materials following process updates, and ensure alignment with overall business goals. Additional responsibilities include maintaining detailed training records, reporting on the effectiveness of learning initiatives, and promoting a culture centered on continuous learning and performance excellence.

Qualifications and Experience

• Proven background in training, facilitation, or instructional roles within corporate, BPO, or education sectors.
• Excellent skills in presentation, communication, and interpersonal engagement tailored to diverse learners.
• Competence in developing, organizing, and revising training content such as manuals, slide presentations, and hands-on exercises.
• Knowledge of customer service protocols, contact center operations, or BPO processes is highly advantageous.
• Familiarity with digital training platforms, including learning management systems and virtual presentation tools.
• Demonstrated ability in coaching, mentoring, and delivering performance feedback to enhance learner growth.
• Strong organizational abilities with meticulous attention to time management, documentation, and accuracy.
• Minimum educational qualification of a diploma or degree in relevant fields such as Education, Training and Development, Communications, or Business.
• Willingness and ability to work on-site in Harare, collaborating across multiple teams.
• Experience in fast-paced or multinational settings and proficiency in English; additional language skills are a plus.