Hotel Manager

About Hotel Rajeev Regency

Hotel Rajeev Regency is a distinguished hospitality venue known for its comfortable lodging, exceptional dining options, and top-tier event spaces. Committed to offering warm hospitality and excellent service, the hotel aims to craft memorable guest experiences while fostering rewarding career paths for hospitality professionals.

Key Responsibilities

• Manage daily hotel operations to ensure outstanding guest satisfaction and efficient functioning.
• Oversee various departments including Front Office, Housekeeping, Restaurant, Kitchen, Maintenance, and Security departments.
• Lead recruitment, training, mentoring, and performance evaluation of hotel staff to uphold high service quality.
• Track occupancy rates, revenue, expenditures, and profitability, ensuring operational goals are met.
• Address guest complaints, escalations, and special requests promptly and professionally.
• Maintain compliance with hotel policies, health and safety standards, hygiene regulations, and legal requirements.
• Handle vendor relationships, procurement processes, inventory management, and supply chain operations.
• Prepare operational reports, budgets, staff rosters, and conduct performance reviews.
• Execute marketing campaigns and strategies to boost occupancy and enhance guest loyalty.
• Continuously seek ways to elevate service quality, operational efficiency, and the hotel's profitability.

Preferred Candidate Profile

• A bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or related disciplines.
• Three to eight years of experience in hotel operations, ideally with supervisory or managerial responsibilities.
• Demonstrated strong leadership, team management, and decision-making skills.
• Excellent communication, customer service aptitude, and interpersonal capabilities.
• Solid grasp of hotel operational processes, budgeting practices, inventory control, and revenue management.
• Proficiency with hotel management software (PMS), Microsoft Office, and reporting applications.
• Ability to multitask effectively under pressure, managing several departments concurrently.
• Effective problem-solving skills centered on delivering superior guest experiences.
• Availability to work flexible hours including weekends, holidays, and emergency operational situations.