Customer Support Executive

About the Role

Wiselife Wellness India is seeking a confident and customer-oriented Customer Support Executive to join their team in Delhi-NCR. The role involves reaching out proactively to customers who have abandoned shopping carts to assist them in finalizing purchases while managing inbound inquiries through various communication channels.

Key Responsibilities

• Place outbound calls to customers who have not completed their purchases to investigate concerns and encourage order completion.
• Respond to incoming customer questions through phone, email, live chat, and ticket systems.
• Address and resolve issues related to orders, payments, shipping, returns, and product queries.
• Perform follow-ups to guarantee timely resolution and customer satisfaction.
• Keep precise logs of customer communications and update CRM and support platforms accordingly.
• Refer complex problems to specialized teams when necessary.
• Achieve daily targets for calls, follow-ups, and ticket resolutions.
• Identify frequent customer issues and relay feedback to improve offerings and service quality.
• Maintain a professional and positive mindset, ensuring a customer-centric approach in all engagements.

Qualifications and Skills

• Fluent spoken and written English abilities.
• Strong, confident phone communication skills paired with professionalism.
• Minimum of one year experience in customer support, telesales, or customer success roles.
• Skilled at managing multiple customer interactions simultaneously.
• Comfortable operating with performance metrics and customer satisfaction objectives.
• Familiarity with Microsoft Office or Google Workspace tools.