Customer Relations Officer

Job Overview

This position entails managing customer relationships within the retail business sector, focusing on providing exceptional service and driving sales of Airtel products and plans.

Key Duties and Responsibilities

• Address and resolve product or service issues by understanding customer complaints, identifying root causes, proposing appropriate solutions, and ensuring customer satisfaction through follow-up.
• Generate sales leads proactively to support business growth.
• Promote and sell various Airtel offerings including plans, upgrades, and digital products such as My Airtel App, WYNK, and Airtel TV to both new and existing customers.
• Achieve all assigned key performance indicators (KPIs) while maintaining smooth store operations within the established scope of plans.
• Uphold adherence to company policies, procedures, and expected ethical standards throughout all operations.
• Ensure all operational store requirements are completed accurately and timely.

Candidate Requirements

• Minimum of 6 months field sales experience is required.
• Educational qualification of Graduation or MBA is essential.