- અનુભવ
- ૨-૩ વર્ષ
- પગાર
- —
- ઓપનિંગ્સ
- 1
- પોસ્ટ કર્યું
- 3 અઠવાડિયા પેહલા
- કાર્ય મોડ
- ઓફિસમાં
- શિક્ષણ
- સ્નાતકની ઉપાધી
- લાયકાત
- Graduates with 2 to 3 years of BPO or calling experience who can join immediately and are comfortable in a target-driven customer support role.
- ફરી શરૂ કરો
- અરજી કરવી જરૂરી છે
તમે ક્યાં કામ કરશો
કામનું વર્ણન
Role overview
In this position, you will manage Non-Delivery Report (NDR) cases by reaching out to customers, diagnosing why deliveries failed, and working closely with operations to get issues resolved quickly.
Key responsibilities
- Make a large number of outbound calls to follow up on NDR cases.
- Investigate delivery failures such as wrong addresses, unreachable recipients, and requests for rescheduling.
- Work with operations and delivery teams to arrange fast re-attempts.
- Drive NDR cases to closure within the required turnaround time.
- Keep call logs accurate and stay on track with daily performance goals.
Requirements
- 2 to 3 years of experience in BPO or calling roles is required.
- A bachelor’s degree is mandatory.
- Strong spoken communication and persuasion abilities are needed.
- You should be comfortable working under pressure and achieving targets.
- Working knowledge of Excel and CRM tools is expected.
- This position is performance-oriented and target-based.
- Candidates who can join immediately will be given priority.