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Customer Care Executive
Dehradun, Uttarakhand, India · À temps plein
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- Expérience
- 2–3 ans
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 6 jours
- Mode de travail
- Au bureau
- Éducation
- Licence
- Admissibilité
- Graduates with 2 to 3 years of BPO or calling experience who can join immediately and are comfortable in a target-driven customer support role.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Role overview
In this position, you will manage Non-Delivery Report (NDR) cases by reaching out to customers, diagnosing why deliveries failed, and working closely with operations to get issues resolved quickly.
Key responsibilities
- Make a large number of outbound calls to follow up on NDR cases.
- Investigate delivery failures such as wrong addresses, unreachable recipients, and requests for rescheduling.
- Work with operations and delivery teams to arrange fast re-attempts.
- Drive NDR cases to closure within the required turnaround time.
- Keep call logs accurate and stay on track with daily performance goals.
Requirements
- 2 to 3 years of experience in BPO or calling roles is required.
- A bachelor’s degree is mandatory.
- Strong spoken communication and persuasion abilities are needed.
- You should be comfortable working under pressure and achieving targets.
- Working knowledge of Excel and CRM tools is expected.
- This position is performance-oriented and target-based.
- Candidates who can join immediately will be given priority.